State changes to Awaiting Acceptance instead of Closed Complete

[Andre Jones]

Hello

State changes to Awaiting Acceptance instead of Closed Complete when I select the UI Action button Closed Complete. It appears to only affect old cases for some reason.

the state below.

[David Aldridge]

Hi @Andre Jones 

Try using "Skip Automatic User Acceptance State" from the "Case Options" on the "HR Service Configuration" for the service which created the case...

[Andre Jones]

Unfortunately I've already set it to that state. It's only affecting old cases.

[ya1988bk]

This worked for me, however, as mentioned in other replies below, the change will affect only cases after that change has been applied. Thank you for your help.

[michaelj_sherid]

@Andre Jones This is because this is set on create of the case (when you have the option selected). If you view the XML of the case you will see the line -skip_automatic_user_acceptance_state>false</skip_automatic_user_acceptance_state>

For historical cases, you will need to update this value based on your use case if it calls to have historical cases skip user acceptance.

Regards,

Mike