Playbook not visible in OOB service operations workspace

[AkshayB]

Hello All,

I have created a Playbook on Requested Item table and I'm trying to add that playbook on RITM page in Service Operations Workspace but its not showing their.

I have followed all the steps mentioned in the ServiceNow Docs link but still not able to get - https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/administer/workspace/ta...

Can someone please look into attached images and suggest me if where I am going wrong.

[Community Alums]

Hi @AkshayB ,

OOTB playbook tab is available for SOW record page. The OOTB conditions to make the tab visible are

1. record table != em_alert

2. record sys id != -1

3. plugin "com.glide.playbook_experience.config" is active

4. Screen condition specified here is met https://<your instance>/now/nav/ui/classic/params/target/sys_ux_screen_condition.do%3Fsys_id%3D7f7b1dd777a03110121e8f1a5b5a99b2%26sysparm_record_rows%3D1%26sysparm_record_scope%3D5ca1bcb3733320103e366238edf6a706%26sysparm_record_target%3Dsys_ux_screen_condition%26sysparm_record_list%3Dscreen%253D5ca31c5777c03110121e8f1a5b5a99dd%26sysparm_nostack%3Dtrue%26sysparm_record_row%3D1

If you drill down to script include(SOWDefaultRecordRouteUtil) used in above screen condition there are functions to check if playbook tab should be enabled which uses system properties "sn_sow.playbook.tables"

5. Current record must contain a playbook.

Also, refer to this Article : https://www.servicenow.com/community/next-experience-articles/adding-a-playbook-record-page-tab-to-a...

[Akshay Bhonde]

Thanks @Community Alums ,
It worked after creating a new property as mentioned in point 4.

[Community Alums]

Hi @Akshay Bhonde / @AkshayB ,

Happy to see it worked.