Subject Person field is not coming up

Neha48
Giga Contributor

Hello, Subject Person field is not coming up on Employee Relations case form. Can anyone help me with the same.

16 REPLIES 16

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

share screenshot and more details

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

It worked now Ankur. There is a policy written for specific HR service to hide the subject person on the HR case form. Thank you!!

Neha48
Giga Contributor

However, there is an another issue that Subject Person is now visible on the form after disabling the UI policy for Employee Relations case (Report Misconduct HR Service) but for HR agent this field is non editable even if er case writer and core case writer role is provided. This is happening because of the ACL written for subject person field . Attached is the snapshot. It should work though as ACL conditions are met.

Need to know if this is happening because of cross application access? Do we need to create a new ACL from Employee Relations Application?

However, there is an another issue that Subject Person is now visible on the form after disabling the UI policy for Employee Relations case (Report Misconduct HR Service) but for HR agent this field is non editable even if er case writer and core case writer role is provided. This is happening because of the ACL written for subject person field . Attached is the snapshot. It should work though as ACL conditions are met.

Need to know if this is happening because of cross application access? Do we need to create a new ACL from Employee Relations Application?