Within the creation of a knowledge article, we utilize a lot of bullet lists that are published for employees on our ECP portal. Once published, the bullets are stuck in a property style of "inside" (see below #1). We know we can change this inside t...
Have a question on ServiceNow HRSD IVR (Interactive Voice Response).ServiceNow Voice for HR Service Delivery whether can work independently without installing ServiceNow Voice for ITSM or ServiceNow Voice for CSM ?
We have written one script include in global scope and calling it in Reference qualifier of Human resource:core scope.We have one field referencing to user table in which we have reference qualifier to advanced from that we are calling script include...
Hey Team, I would like to create an app that will trigger Tasks for HR Agents on monthly basis automatically to do remind them about some repetitive tasks (like: create a report, do some review etc.). I have created some really basic flow and founda...
I have a HTML type of variable on record producer, when I input some data in it by selecting bullets like below 1. ABC2. DEFAnd then once submitted it's not showing entered data as is instead it's showing 1.2. ABC3.4. DEFHow can this be resolved?
Hello Team, User accidentally added the group email address to a team meeting, which triggered an unexpected HR case in ServiceNow. Could you please help investigate how this is currently configured and ensure that meeting requests do not generate c...
What is scripted approval in flow designer and if form having glide list type of field that to reference to user table .Then how to send approval for this field values.
Hi, I'm making a lifecycle event case for onboarding new hire.I opened a lifecycle event case and tried cancelling by clicking the cancel button.A form to enter a reason for cancellation opens and when I submit, nothing happens.I thought that the tas...
at what peak hours the retention rate increase most, Any way to get this?
Hi everyone, Isaiah here and I am new to ServiceNow and this community. I am after some KPIs and benchmarks. In particular: 1) How are you measuring case deflection i.e. your employees don't need to raise a case thanks to your knowledge articles? 2) ...
Hi, I'm trying to send an email with dynamic data. I made a task with 'Email template', 'Email subject', and 'Email body' fields. When a user selects an email template from the 'Email template' field, 'Email subject' and 'Email body' field will auto-...
Hi, I am a little confused. I made an onboarding lifecycle event and opened a lifecycle event case for a user. I tried cancelling the case, and the state changed to 'Cancelled'. However, the child tasks' state didn't change. About a week after the at...
Hi, I need help. I want some tasks under lifecycle event case to be optional. That is, even if the user did not close complete the optional task, the case will go on to next activity set or the next process. Also, in the end, the case should be close...
I have tried to translate body of sn_doc_html_template this table by clicking translate button. Its not translating. I have installed i18n.language plugin and dynamic translate plugin also. Pls anyone help me what else I have to do?
