We've noticed recently in our production instance that emails coming from personal email addresses create a case from the Guest user account. It is my understanding that the OOB "Create HR Case" inbound action is meant to handle this by searching for...
Is there a way to clear conversation history from the Virtual Agent? I can see there are Conversation / Conversation Message tables but I dont want to start deleting records out of those until I'm sure there's not a "real" way to do this. Thanks!...
Hi,###What I want toUsing the Todo content from content publishing, I would like to change the status of the content task to "Close Complete" when the Content type is "View Link" and the Portal link is clicked, without pressing [I've Completed Viewin...
Hi everyone, We have this business requirement:- Create classes and courses on SuccessFactors LMS via ServiceNow Record Producer- The SuccessFactors requires a CSV file that must be sent on their SFTP server I am looking for possible solutions on thi...
Hi, we are implementing the feature to transfer with existing case number. However, we are realizing that if we have a notification that gets sent to a user, the URL on the notification (which will contain the sysid of the initial case) will direct t...
Hi All,Based on my study I understand it is always recommended to use OOTB COEs and not create new COEs based on the flexible data model designed and we also have 57 OOB system delivered HR Services but still we can create new HR Services and then wo...
If i transfer current case (assume HRC0001007) then new number should be greater than HRC0001007 but thats not happening, it will create new case but the number will be lower than HRC0001007 (assume HRC0001004). I think it is filling out gap. How can...
Hi all, I'm having trouble trying to create tasks in Journey Accelerator. When I try to select a "journey accelerator task type", the only options are "regular" and "calendar". I would like to use the task types used in typical HR templates like "Upl...
Hi Everyone,We have a requirement as:When a user clicks on the "Create HR Case" UI action on the Interaction record from HR Agent Workspace - the user is redirected to the HR Case Creation page with Values for Opened For & Subject Person auto populat...
A process is needed where an internal user requests a work certificate issued by the same company he works for, the user enters the ESC Portal and sends a service (catalog item) that points to the "sc_req_item" table. Is it possible to trigger this a...
Hi! We got a requirement for Notification Content to be able to change the display name of the email "from" but by still using the same email we are using for our instance. I think this is not possible since we got a label defined to it already. I w...
Hi, There is custom HRSD Workspace for which Contextual Side Panel is not visible, when I open any HR Case or HR task from the list.Initially, it was there but afterwards it disappeared, don't know how. I tried finding the solution for it, but not fo...
Hi Team,I am looking for a way to link an image when I click on a button in a catalog form.For example: When I click on 'Northern region map', Then an image map will be displayed.
How can we capture any workflow in an update set? Or is there any other way to move the workflow from sub-prod environment to prod environment? Please let me know. Thank you.
We are receiving a browser console error when opening a record producer in our portal. The error reads "There is a JavaScript error in your browser console". Upon reviewing the console there is a "Deprecated feature used" error which states" Unload...
