I am tring to create a way for our IT team to have limited user_admin type access. They need to be able to update user records and roles, but not Groups. They can read groups, but not write. Main concern is that if they add themselves to one of the H...
hi! How do I hide/remove author in the KBA in the portal view?
Hi A user facing some issue attached in below image in workspace view . Please Could you please provide a solution? @Allen Andreas @Pradeep Sharma @Mark Roethof @Anurag Tripathi @Ankur Bawiskar @Sanjiv Meher @Brad Tilton
I'm looking for a helpful video or guidance for HR Agent end-users - case management, reporting, etc. Thanks in advance!
Hello --We're moving from the standard transfer case configuration to Reclassify. Everything is working mostly as expected, however, the case commented notifications are firing because the "Additional comments" field on the newly created case has cha...
HiI have a requirement where, If HR case state is in pending-if advisor sends an email to employee/user from the hr case(compose an email section) and if user responds from personal email to that email , the corresponding HR case state should change ...
I have a list field in LE case table which stores the list of Users (references user table). Example, the [Watch list] field:I want to set all users in that list as approvers of the approval activity. However, SN only allows setting reference user an...
Can COE Security Policy Prevent a User from Seeing or Acting on an HR Case, Even with Correct Roles and Group Membership? Hi everyone,I'm troubleshooting an issue in my ServiceNow HRSD environment where a user cannot view or take action on HR Payrol...
We are looking at implementing Employee Relations and are interested in leveraging the anonymous reporting center.However, we do not want cases submitted via ARC to become full investigation cases immediately with all of the involved parties, allegat...
Hi all, I want to trigger "DT DocuSign Integration Flow", but this is a parameter named "Document Task Execution", how can I create this record and set this parameter?
Hi, I need to set the due date of the document task as users employment start date. how to achieve this requirement. If anyone worked on this requirement, please let me know. Thanks.
Hi All, HR case is not updating from awaiting acceptance to close complete when employee accepts it from esc portal. However, its working for admins.
Hi All, In my ESC portal > Recent and Popular Item section showing me the catalogs item from IT portal. Therefore I have cloned the widget and made the changes to show the catalog items from HR in My Recent Item, but I am not able to do the same for ...
is it possible to get the actual date when it was SIGNED to be recorded, NOT when was the task is generated? so maybe it is dynamic that can change. because date is not dynamic.Also, can i call script in HR document template like how we call script ...
Hi, I had a requirement to send 5 attachments to end user, but that must be attached automatically.I tried the below ways:1. By manually opening the HR task and added the attachments and assigned to the end user, end user is able to see them on the H...