Suggested Card Customization in Portal Search

[Vaniyaa_x]

Hi All,

Does anyone knows about this

Whenever we search for a catalog item on the portal, the first result appears in the Suggested Card using Genius Search Results.

We would like to modify the Suggested Card behavior so that, instead of displaying the "Request" button, the text should appear as a hyperlink that redirects the user to the respective catalog item.

[Tanushree Maiti]

Hi @Vaniyaa_x 

Catalog Item Genius Results display top search results from the Catalog Item [sc_cat_item] table. Each answer card shows a single Catalog Item record. You can create a request for the Catalog Item directly from the answer card.

refer: Catalog Item Genius Results 

Also refer this article:

Creating Custom EVAM configurations for AI Search source [How To]

KB2671620 Service Portal AI Search UX Troubleshooting Guide 

Integrating AI Search into other ServiceNow AI Platform applications