Task management for HRSD

[Kohei Tominaga1]

Hi,

I am considering how to manage the tasks of HR Agent.

I understand that Fulfillment Instruction, Check List, and HR Task can be used as functions of ServiceNow.

I would like to hear your ideas about how to use them.

I think that Fulfillment Instruction is useful for referring to external documents (such as SOPs) because it can use URL links. I think it is a good idea to set text in Check List and refer to Fulfillment Instruction for details. I think that the main purpose of HR Task is to request tasks from other teams. I think that HR Task is useful for measuring and managing deadlines and completion times even for tasks within your own team, rather than Check List.

Any idea and resources will be welcomed

[Rampriya-S]

@Kohei Tominaga1 

Please go through the document, you will get an idea.

https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resou... 

[Sandeep Rajput]

@Kohei Tominaga1 In HR parlance, an HR Task is a small piece of work which can be assigned to an individual. An HR Task may have an associated Parent HR Case, fulfilment instructions and some checklist. Fulfilment instructions contains the steps to resolve an HR Task. HR Task may have some SLAs associated with them which ensure timely completion of a work or may result in escalations if SLAs are breached.

HR Tasks may have some checklist associated with them where the fulfiller can refer to them and ensure if all the cheks related to the task are met.

An HR Task can be assigned within a group or can be a responsibility of other groups within an organisation. Collectively, completion of all the HR Task ensure the fulfilment of the associated Parent case.

HR Task can also be used to capture electronic signatures from the employees in a fillable PDF form.