template field on hr template is not showing any results

Manisha30
Tera Guru

Hi All,

 

We have an issue where few of the users are unable to see the values of template field on HR template form.

Please find the screenshot for the same.

 

Manisha30_0-1743083691058.jpeg

 

 

Can someone provide your expertise over here.

 

Thanks in Advance!!!

Manisha

3 REPLIES 3

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

@Manisha30  The first thing I would check is the scope of the user. Are they in a HR Scope? Let us know if this can be discounted as the issue so we can proceed in helping.

 

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike

Chaitanya ILCR
Kilo Patron

Hi @Manisha30 ,

Check if user have access to create template and in the right scope

look for save_as_template ACLs on that table and see if the user has access

ChaitanyaILCR_1-1743084797138.png

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

 

 

Ankur Bawiskar
Tera Patron
Tera Patron

@Manisha30 

this looks like an access issue.

is that working fine with admins?

did you debug using access analyzer?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
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