Resolved! Where is the Engagement Governed?
Hi everyone, I'm studying for my CIS HRSD exam, but I've run into a snag. Wondering if anyone can explain the difference between the three engagement areas? Thanks in advance Anna
Forum Posts
Resolved! Email Properties - help with incoming
Hello SN Comm, Looking to get a little help with incoming emails to the system, when the user is set to Inactive. When a employee becomes termed, their SN account is set to Locked out and Active = false, per our integration with Workday. If there is ...
Track clicks on links on Portal
We are using the HRI Information Links widget on the HR Portal to provide useful HR related links to our customers. Most of these are to exteral websites for Policies, Payroll etc. Our HR Department would like to track when a user clicks on a specifi...
Resolved! How to Auto-close HR cases if they are been in the "Awaiting Acceptance" state for more than 5 business days?
Hi All, There are multiple snippets of attempted answers scattered across the community forum on this topic. Can anyone be kind enough to help illustrate the steps involved in configuring the auto-close of HR cases after 5 business days if they have ...
Resolved! How to show parent case's description in the child Task/To-dos view in ESC?
We are implementing a new hire on-boarding process and one of activity in the pre-hire activity set prompt the new hire to provide their equipment/hardware preference e.g. they may request a stand-up desk or they prefer MacOS or they needs a large mo...
Resolved! Create New Case "Opened for", "Subject Person" and read-only relationship of items
Hi, please tell me. When a HR representative creates a case with "Create New Case", the values for "Opened for" and "Subject Person" don't enter.I set "Opened for" and "Subject Person" as read-only in Global settings. Is this a conflict?How should ...
Resolved! HRSD Create New Case / Case Creation UI Page add column data to Opened for and Subject person reference fields (ref_ac_columns )
Is there a way to add additional column data to the subject person / opened by reference fields in the 'Case Details' section of the Case Create UI page for the 'Create New Case' function in HRSD? (see screen shot) My customer needs more detail to be...
Can anyone explain the functioning of "Glide.Security.ui.filter" system property with real time example?
Certain records are getting hidden whenever the property is set to false.
HR Case User Acceptance - Reporting on 'rejections'?
Hi - I would like to track which HR Cases were 'rejected' by the user during the User Acceptance process after a case is Closed Complete or Closed Incomplete. I know the state doesn't go to "rejected" (ours just goes back to Work in Progress), so it'...
Resolved! Display Knowledge Articles (Formatter) - Customizable?
We have a Field called Display Knowledge Articles (Formatter) included in our case forms (not sure if this is an OOTB field). It displays a list of Knowledge articles that may be related to the case. I'm not sure what the current maximum number of ar...
Resolved! Trigger Lifecycle events based off fields from Record Producer?
Hello, I have a Record Producer being used to handle HR Onboarding. However, on the RP we have a field which would select different types of onboarding which should then trigger a different lifecycle event; as the activities/acitivity sets would be d...
Creating an HR case from an IT Incident
Has anyone been able to add a UI action on the Incident form to create an HR Case from the Incident? We have done it the other way around, but have not found a way to get from Incident to HR Case. We recently went live with a new HCM system that is...
Why Reference fields are blank when display in a report via dot walk.
I have created a reference field in HR Case so I can dot walk to my custom table. Records are inserted to my custom table whenever HR Case is created. And this works fine. However, when I create report against HR Case to display fields from my custo...
Ageing Report
Hi, I am trying create a ageing report for the following scenario: Suppose a case has been created on 1st Jan and assigned to the assignment group XYZ. Then the case got transferred to the another group ABC on 5th Jan. Again on 10th the case got re-t...
Resolved! How to create a Related Link for Knowledge Approvals?
Hello, I'm attempting to add a related link to the Approvals table to view Knowledge articles during approvals. When approvers are reviewing the knowledge articles, they would like to see the article as it will appear when published rather than the v...
