HI Team, I have below scheduled job which auto create HR cases. HR case has been created in prod with empty case number like below. All are auto triggered cases but only few cases are showing empty case numbers, How to fix this kind of issues? How...
For the Survey notification we got the scope error form global to HE case table. We change “Caller Access” field on sn_hr_core_case table to “None” from “Caller Restriction”. After that, “Cross scope errors we were getting before is not coming. Doe...
Hi, How to close the Life Cycle event case using Activity. I'm using two activity sets. After completion of these two I need to close complete the LE Case automatically. Thanks SMORA
Hi Everyone, I'm stuck here. I created a new HR service under Total Rewards table [sn_hr_core_case_total_rewards]. Working pretty fine until I encountered this recently when I updated the hr service assignment group to a new one. When I use my own us...
Hello SN Comm, I am looking for some help to see if anyone has dealt with and/ or changed the instance's email filters. I have been noticing that many legit incoming emails to our system are being ignored based on filters from the system. The two tha...
Hi, Subject Person Field on HR Case is not taking the value selected from the variable on the record producer when the case is created via HR Portal.But when the case is created by clicking on "Try It" button on the record producer Subject person fie...
The Sign Document HR task works in Dev. However, after cloning to Test, I receive a "Failed to load PDF document error". Screenshot attached. Thanks for any help to resolve this issue.
We have HR case management setup in our organization. Someone has asked if an approval can be added to a record producer form from the HR service portal. I don't think we're task based so, would it be difficult to add an approval process to specific ...
How to restrict the visibility of the knowledge articles on the hr service portal based on the field values on the HR profile of the logged in user. For Example : we have a field in HR profile by name "Employee Status".If i have to restrict the visib...
The below is the HR New case Creation Ui page . In 'case_creation" UI page , I need to Mandate "Opened For" and it should NOT get auto-populated with the value filled in" Search for Employee" field . Is there any way to configure it in the "sn_hr...
I am getting the following error when I try to submit a record producer thorugh my ESC. Please provide your suggestions.
Hey there SN Comm, Looking for some help with a client script please. Requirement:Date field called 'Deadline' - When entered/changed, I need another field called 'Timing', to display certain choices: If Deadline = today (timing = "overdue") If Deadl...
Hi everyone, We are trying to figure out a solution to delivery training content via ServiceNow. We have come-up with few options but would be interested if there is anyone that has done something similar and would like to share their experience and ...
Our HR department has MANY shared inboxes for employee requests. These inboxes are "messy". They also receive mail from a variety of sender types; not only current employees, but former employees, new hires, external candidates, government agencies...
I am unable to delete a workflow I created and also It seems to be in published state even after i checked it out. Please help me out.
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