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Caller Restriction to none

For the Survey notification we got the scope error form global to HE case table. We change “Caller Access” field on sn_hr_core_case table to “None” from “Caller Restriction”. After that, “Cross scope  errors we were getting before is not coming. Doe...

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Close the Life Cycle Event Case

Hi, How to close the Life Cycle event case using Activity. I'm using two activity sets. After completion of these two I need to close complete the LE Case automatically. Thanks SMORA

Resolved! Inbound Email Filters - Need help

Hello SN Comm, I am looking for some help to see if anyone has dealt with and/ or changed the instance's email filters. I have been noticing that many legit incoming emails to our system are being ignored based on filters from the system. The two tha...

Subject Person Field on HR Case is not taking the value selected from the variable on the record producer when the case is created via HR Portal.But when the case is created by clicking on "Try It" button on the record producer Subject person field i

Hi, Subject Person Field on HR Case is not taking the value selected from the variable on the record producer when the case is created via HR Portal.But when the case is created by clicking on "Try It" button on the record producer Subject person fie...

Vidya Shree2 by Mega Contributor
  • 2132 Views
  • 4 replies
  • 0 helpfuls

Failed to load PDF document error

The Sign Document HR task works in Dev. However, after cloning to Test, I receive a "Failed to load PDF document error". Screenshot attached. Thanks for any help to resolve this issue.

Chris Lee1 by Tera Expert
  • 2259 Views
  • 2 replies
  • 0 helpfuls

Resolved! Adding an approval for HR case management setup without tasks

We have HR case management setup in our organization. Someone has asked if an approval can be added to a record producer form from the HR service portal. I don't think we're task based so, would it be difficult to add an approval process to specific ...

KB15 by Giga Guru
  • 4272 Views
  • 8 replies
  • 0 helpfuls

Resolved! How to restrict the visibility of the knowledge articles on the hr service portal based on the field values on the HR profile of the logged in user

How to restrict the visibility of the knowledge articles on the hr service portal based on the field values on the HR profile of the logged in user. For Example : we have a field in HR profile by name "Employee Status".If i have to restrict the visib...

Vidya Shree2 by Mega Contributor
  • 2771 Views
  • 14 replies
  • 0 helpfuls

Resolved! Client Script - getting date value

Hey there SN Comm, Looking for some help with a client script please. Requirement:Date field called 'Deadline' - When entered/changed, I need another field called 'Timing', to display certain choices: If Deadline = today (timing = "overdue") If Deadl...

Resolved! Looking for LMS and training delivery solution using ServiceNow

Hi everyone, We are trying to figure out a solution to delivery training content via ServiceNow. We have come-up with few options but would be interested if there is anyone that has done something similar and would like to share their experience and ...

Kevin Liao by Tera Expert
  • 4471 Views
  • 2 replies
  • 2 helpfuls

Multiple Shared Inboxes to Case Creation

Our HR department has MANY shared inboxes for employee requests.  These inboxes are "messy".  They also receive mail from a variety of sender types; not only current employees, but former employees, new hires, external candidates, government agencies...

Resolved! Unable to delete a workflow

I am unable to delete a workflow I created and also It seems to be in published state even after i checked it out. Please help me out.

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