The Catalog Items in HR Service catalog have suddenly disappeared for the non-admin users.

[Community Alums]

Dear all, 

The Catalog Items in HR Service catalog in Employee Service Center have suddenly disappeared for the non-admin users.  

One of the last updates that was done is: Exporting a catalog item as an xml, deleting the delivery_plan id in the xml and re-importing it again.

Could you please support in resolving the issue?

Thank you in advance and best regards,

Victoria 

[Sumanth16 · Accepted solution]

Hi @Community Alums ,

Please refer to below article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0753060

(or)

Available For - Related list (role driven). The default should be set to admin, so should not be a problem.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda