Transfer Case Configuration - Limit HR Services

[Giuliana Martin]

Hi All,

I will like to limit the HR services that an agent can transfer cases to. Is this possible?

We have some HR Services that we are in the process of disabling and we do not want any agents to transfer to these hr services.

Thank you,

Giuliana

[Community Alums]

Hi @Giuliana Martin ,

 Yes it's possible but it requires a lot of customization!!

Refer to this link :https://www.servicenow.com/community/hrsd-forum/limit-the-dropdown-list-of-quot-transfer-case-quot-u...

[Nilesh Wahule]

Hi @Giuliana Martin ,

As you are saying you do not want to transfer case to certain HR services as All, Does that mean no agent will create a case for these HR services. If yes, you can use HR criteria simply to restrict the HR services. If No, As @Community Alums shared, you can customize script. But that will be static hardcoding, I don't recommend it.

Please mark as helpful if this helps.

--

Nilesh Wahule

[John Zhang1]

Nelish is right.   It's not recommended to use customization.  It is best way to use HR criteria from HR Service to manage HR Service access.

[Sheetal8]

Hi,

Try to add below piece of code in client script under the ui page called- 'transfer case'. It worked for me.

Regards,

Chandini