Transfer Case in HRSD
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11-07-2024 03:27 PM
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11-07-2024 08:51 PM
Hi @BT11 ,
There is no OOB mapping there which tells you that X group belongs to which COE or HR Service. Have you done such mapping in group? if yes the you can simply pull group based on HR service selected above.
If you wanna do this then first you have to map the HR group with respective COE/HR service and then you can put filter to choose the group.
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11-08-2024 10:58 AM
Yes, we have but how do I pull those Assignment Groups on the Transfer Case Page? Could you please share the steps or screenshots if possible.
Thanks
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11-11-2024 07:30 AM
I would first recommend ensuring that the HR service options to select are descriptive and obvious enough for HR agents to be able to use. This is the simplest long-term option based off the info you've provided.
That said, if you would like to see assignment group, the easiest way will be to adjust the OOB UI page 'Transfer Case' (link below). Be aware of the warning that it is a high priority file type and if altered might generate skipped record. Ensure you and the client know the implications of this (see here about skipped records)
Within the transfer case UI page, you should append the following section so that it displays assignment group appended to each HR service (note: you must have a specific assignment group specified in a field for this to work -- i.e. mapping)
'Transfer Case' UI Page
formatResult: function(item) {
// Append item details to display
return sanitizeDisplay(item.display + " - " + (item.additionalInfo || "No additional info"));
},
formatSelection: function(item) {
return sanitizeDisplay(item.display + " - " + (item.additionalInfo || "No additional info"));
},
Link to OOB Transfer Case UI Page
https://PUT_YOUR_INSTANCE_HERE.service-now.com/sys_ui_page.do?sys_id=452f10e42f131200b3c9a310c18c9511&sysparm_record_target=sys_ui_page&sysparm_record_row=1&sysparm_record_rows=4&sysparm_record_list=nameCONTAINStransfer%5EORDERBYname