Transfer HRIT case to HR Talent Management Case

[Alex60]

We got user requirement - transfer HRIT case to other COE case like HR Talent Management Cases.    

How can I implement this request?

[John Zhang1 · Accepted solution]

ServiceNow OOB has UI action-"Transfer Case", which can help to transfer HR case across HR COEs.

[Community Alums]

Hi Alex,

To transfer HR case from one COE to another COE. You need to do some configuration to use this OOTB feature called "Transfer case".

You can create and use methods to reclassify or transfer an opened HR case from one HR service to another.   

Note :-HR case number changes when transferring an HR case from one HR service to another. Both HR case numbers appear on the HR case for reference.

Please following configure steps:

1. Activate “Transfer Case” UI action, which is “false” in default.Ensure the following 3 the existing script includes are “Active”
2. • hr_TransferCase
   • ReclassifyCaseTransfer
   • StandardCaseTransfer

You can perform you HR case transfer following steps:

 

 

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep