Trigger mail after 3 hours from closed complete the case

[Dhanaja Rode]

I want to send mail to the user after 3 hours from case closed completion time.

[Weird]

Your best option is to attach a flow to the cases and make it trigger when it closes. Then use a timer to trigger an email after 3 hours.

You could also use a scheduled job, but you'd have more trouble trying to match the 3 hours to the schedule.

[Dhanaja Rode]

Yes trying with Scheduled job and facing difficulty to achieve it

[Sruthi17 · Accepted solution]

Hi @Dhanaja Rode , 

You can built a flow like below:

Trigger Condition: 
Please modify the conditions as per your requirements is required

Actions:

Wait condition that will make the flow wait for explicit duration. And send email.

Please mark helpful or accept solution if it solves your problem.

Thanks,

Sruthi

[Dhanaja Rode]

Hi @Sruthi17 

i want to add link of survey in the email body, I know there is link option but my survey will change instance to instance so how can i provide it with property is it possible