I'm trying to work through an alternate way to transfer a Case by switching the COE and HR Service values in the existing case, rather than cancelling and recreating. I'm coming across a bunch of items that I need to account for, and wanted to see if...
Minimal role required to access the confidential info in hr profiles sn_hr_core.profile_reader or sn_hr_core.profile_writer are minimal or Is sn_hr_core.manager role also comes into minimal to access the confidential info in hr profiles
Hi, Tell us about servicenow's HRSD. I am the Human Resources department and a beginner in both IT and servicenow. But I have a requirement to explain HR internally and design it. So far, I've read the official documentation and the community, but I ...
Created a check box for HR case confidential . When its checked- true then the HR case should be only visible to HR admin. I dont want to go with ACL . Any other way to approach this? Thanks
Hello ServiceNow community, We would like to automatically set a HR case to a State of "Closed Complete" if the HR case has been sitting in the "Awaiting Acceptance" State for more then 2 business days without a response from the customer. Would the ...
I'm trying to remove from SN bad records loaded previously from Workday. For example, if someone is hired in error and then that hire is rescinded, I want to remove the EE from ServiceNow. I can tell it's a rescinded hire because the Workday Web Serv...
Hey Comm! I have a simple task that I am trying to accomplish. I am blanking on the route to take for what I need. I currently have a UI Action 'Grab Attachments' on the HR Task Table. Simply, it copies the parent attachments and posts them to the Ta...
Hi, I need to create an activity that should user to upload the medical receipt document. For that i have a Activity Sets underneth i created an activity but in the HR TAask template i dont see any oob template that asks like upload the document. ...
Hello, I'll try to lay out our scenario as best that I can. We have a HR Service with a fulfillment type of Service Activity.The first service activity is an approval, the second service activity is an HR task, order is set as 1 for the approval and ...
We created a record producer to be seen on our portal for the HR Catalog. One variable is a value from the sys_user table to designate what User this applies to . Completing the Catalog item, that field, referencing sys_user , is only showing name ...
Hi All, I'm trying to make a field appear based on an option selected for the field "Disciplinary issue reasons" which is a reference field. Referring to the above screenshot, "Please provide more information" is a custom string field, that I want...
Hi! Would you guys know how to capture case reassignment details? Specific scenario: Assignment Group A is assigned with 5 cases for the week. Assigned Group is changed from Assignment Group A to Assignment Group B. At the end of the month, Assignm...
We currently have the Awaiting Acceptance configured for 3 days for all HR Services. I assume (read: hope) it's possible to configure this at the COE or even the HR Service level...? Any thoughts or guidance on doing so? Any documentation out ther...
For our instance we need to check that how many users have accessed HR Service Now using mobile devices in past couple of months. I tried to find this on wiki but didnot get any result. Can someone help?
Hi everyone, I'm studying for my CIS HRSD exam, but I've run into a snag. Wondering if anyone can explain the difference between the three engagement areas? Thanks in advance Anna
