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Resolved! how to set reference field value using g_form.setValue();

In the UI action of sn_hr_core_case table an incident sys_id is recevied ,i need to set the received value to transferred_to field( reference field). I am using g_form.setValue('transferred_to',value) and it is not working.Any help is appreciated.   ...

Vasu20 by • Tera Contributor
  • 1944 Views
  • 10 replies
  • 0 helpfuls

Resolved! Options to stop child case from cancelling if parent case is closed?

When a case is closed, OOB business rule "cancel or close case cleanup" calls script include "hr_utils" which cancels any child cases that remain open. We have a business case for allowing a parent case to close while a child case remains open. Our p...

ErinF by • Tera Expert
  • 3096 Views
  • 4 replies
  • 5 helpfuls

notifications before 3 days to due date

hiii,   need solution for, send a notification to user 3 days before the Due date....     ex: if due date is 3/02/22, notification will be trigger 3 days  before the due date(01/02/22)...

siva58 by • Tera Contributor
  • 2374 Views
  • 5 replies
  • 1 helpfuls

Audit within the case

Hello I am looking for some guidance on auditing within a case when the case gets transferred to another service. What we are experiencing is when we do the transfer, you lose the history of who had worked on the case previously so then it appears th...

Resolved! Auto Assigning Rules for HR Service

Hello, Is there a way to create an assignment rule to assign a specific HR Service to a specific Group? I created a rule in my DEV environment, ensured it was enable, and then submitted a test, but it did not assign to the group I intended it to. Tha...

Melissa3 by • Kilo Contributor
  • 3144 Views
  • 5 replies
  • 4 helpfuls

Resolved! 'Request Onboarding' Lifecycle event not installed with plugins

I have installed HRSD plugins (Core, Lifecycle events, etc.) so that I can begin configuration for an Onboarding/Offboarding deployment. After installation, the out of box 'Request Onboarding' lifecycle event/record producer is not there. I have comp...

Wes22 by • Tera Contributor
  • 1481 Views
  • 3 replies
  • 2 helpfuls

Global Search in HR Agent Workspace

Looking for the setting so people using Agent Workspace can do a search all in the Workspace. These people have the required HR roles in addition to the awa_agent. In the UI16 they can do a global search all, in the Workspace they can only do a limit...

Roles needed to specific modules without providing Admin Access

Hi All, Can anyone please let me know what Role is needed for the following modules ? without granting admin role to the user in lower environments. 1. Notification 2. Workflow 3. creation of update set 4. Grant HR admin and HR agent role to users   ...

Ashmiya by • Tera Contributor
  • 1075 Views
  • 4 replies
  • 0 helpfuls

HR cases not visible

agent not able to view other group HR cases? He can only view the cases that he is a part of the group He need to view other group HR cases  please suggest

ram109 by • Tera Contributor
  • 2118 Views
  • 4 replies
  • 1 helpfuls