Trigger Rescind process after approval

[Lorenzo8]

Dear community,

I have a requirement to trigger the rescind process in ServiceNow after approval from the employee's manager.

Here the use case:

• A new voluntary separation LE case is created
• The employee decides to stay and not leave
• HR rescinds the LE case from the backend
• Before the start of the rescind process, an approval from the manager is needed
  • If approved, the rescind process is triggered
  • If rejected, the LE case remains unchanged

How can I achieve the above?

[Mark Manders]

Not sure if the process itself makes sense. Someone is offered the possibility to leave, but doesn't want to. And that can only be processed if the manager agrees with the person staying? 

But from the technical point of view: on answer from the employee (no, I will stay), you create an approval record for the manager and as soon as it is approved, HR gets the signal to do their work (I'm not getting from you requirement if it is a manual or automated process). But closing the case only after approval, will probably do the trick. Just wondering what happens if he rejects a 'no' on a voluntary separation.

[Lorenzo8]

Hi Mark, the question is not about cancelling but specific to the Rescind process which is triggered with an UI Action. There is no possibility to have approvals before the rescind process is activated currently and I am asking how this could be achieved.

[Mark Manders]

If you add an approval step on the case after the employee did something and you set the condition on your UI action to only be visible once the approval is given, it should work.