Two different articles have the same KB number i.e. KB0010571.

[nikhitha24]

Can anyone help me with below query

Two different articles have the same KB number . Is there any reason why it will showing.

[SwarnadeepNandy]

Hi Nikhitha,

Is it possible that those are 2 different versions of the same article number and it's possible that someone has completely changed everything in different versions.

You can find article versions in the related list below the article form.

Kind Regards,

Swarnadeep Nandy

[AnveshKumar M]

Hi @nikhitha24 

This can happen as the number field is not unique for KB. You can refer below documentation,

https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/field-administ...

[Harish KM]

hello Article numbers are not unique, although the number is same they can have different sysID, they could have beenimported from lower instance and another one could have been created directly in Prod. to eliminate duplicate number you can follow servicenow recommendation below or you can have a before insert BR on KB table to check and abort submission

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1220880

[Harish Kota]

Hi @nikhitha24 

Please check in the lower Instances, by mistake, Exported/Imported the article from non-prod to Prod.

Thanks,

Harish Kota