Unable to locate sn_hr_core_task sysid for inbound email processing

[suuriyas]

HI Community,

I'm having an issue, email is received with an error "Unable to locate sn_hr_core_task sysid for inbound email processing" and target field is empty.

Note : Email is sent by external mail id

I checked other community post related to it...but none show how to resolve this issue.

Is this the expected behaviour ? do you need to raise hi case to resolve this issue or any solution for this.

Thanks in Advance

[Ankur Bawiskar]

@suuriyas 

it seems the user who replied doesn't have read access to the record and hence that message is coming.

Check any Query BR is blocking the HR Task table

Error in Processing Emails - Unable to locate sn_customerservice_case * enter the sys_id* for inboun... 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Omkar Kumbhar]

Hello @suuriyas ,

Can you review the inbound action if correct target table is set and conditions match the incoming email.

And also verify the email which is sent has a valid reference to existing HR task like in subject line or body of email

[Mark Manders]

What do you mean by 'is send from external mail id'? Is this an email address that does not have access to the task? Then that's the issue. The user emailing is validated to check if it has access to the task it is replying to. If not, the record can't be found and with that, not updated.

The error sounds like the system can't validate the task record from the user that send the email.

[abirakundu23]

Hi @suuriyas ,
is user profile present in the System  ? To correct this error, user needs to granted appropriate role to access the record. Alternatively, if the user in question is added to the "WATCH LST" or "COLLABORATORS" field in the HR record to allow them access.

Please follow the KB article:

Unable to locate target record for inbound email processing for HR Cases due to restricted access - ...

Unable to locate target record for inbound email processing due to restricted access - Support and T...
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