Unexpected redirect to $m.do#/home

[jrusso]

We have recently started experiencing intermittent redirect to $m.do#/home.  Our Tier 1 users alternate between HR Agent Workspace to handle chat interactions and native/legacy/classic HR Case to manage most cases.

Users are randomly being redirected to the m.do page.  Even using a standard bookmark link to the nav home page is redirecting to the $m.do#/home page.  The only fix appears to be clearing browser cache, 

It is not easily reproduced and it has happened to different users randomly.  Most users in Tier 1 are using the same favorites.

Has anyone experienced this and have a fix to prevent it from happening?

[Vishal Jaswal]

Hello @jrusso 

Here is a similar thread: https://www.servicenow.com/community/developer-forum/service-portal-on-mobile-redirecting-to-m-do/m-... 

[Tanushree Maiti]

hi @jrusso 

1. If you do not require, you can disable the mobile view fallback property to force the desktop UI: 

• Navigate to System Properties > sys_properties.list.
• Search for the property named glide.ui.m_enabled.
• Set the Value to false.
• Click Save.

2. Refer: How to disable Mobile UI and redirect user to ESC 

• Created sys_property glide.entry.first.page.script - Value : new SPEntryPage().getFirstPageURL();
• Created sys_property glide.entry.page.script - Value : new SPEntryPage().getLoginURL();
• Created sys_property glide.entry.loggedin.page_ess -  Value: /esc       // Replace your redirct page
• Also sys_property glide.ui.m_agents - Value has been cleared

Refer: 

6 ways to set up your Service Portal for redirection SUCCESS!

Homepage Redirect Rules in Next Experience

[jrusso]

Thank you for the quick response.  We have already disabled the glide.ui.m_enabled property in all instances, but users are still getting redirected randomly.  I see the article regarding home page destination rules, but that doesn't apply here.

Any other thoughts?  

[Tanushree Maiti]

Hi @jrusso 

SPEntryPage().getFirstPageURL() -  is it corrected ?