Hey SN Comm Team,
I am all of a sudden getting the following error:
I received this after I made a change to the following BR:
**Newest code commented out for now when trying to figure this out**
(function executeRule(current, previous /*null when async*/) {
var d2 = new GlideDateTime(current.getValue('u_first_letter_sent'));
d2.addDaysLocalTime(22);
current.u_second_letter_sent=d2;
var d3 = new GlideDateTime(current.getValue('u_second_letter_sent'));
d3.addDaysLocalTime(15);
current.u_third_letter_sent=d3;
//var termLetter = new GlideDateTime(current.getValue('u_third_letter_sent'));
//termLetter.addDaysLocalTime(8);
//current.u_authorize_termination_email_sent=termLetter;
})(current, previous);Even with it commented out, I get the same error repeating when I try to create a case using the HR Service that goes with this BR. I have seen some stuff on the SN Comm talking about current.update - But I don't have that exact script being used. Can someone help me out as to why this error is occuring?
u_authorize_termination_email_sent field is new as of today for this also
Cheers,
-Rob
Found the issue - system property sn_hr_core.auto_categorization. When I was trying to test by making a LOA Claim case, I was getting those errors I showed in my initial post. The second error "failed to insert record" had me thinking that no case was created. This morning I logged in and saw 9 "test" cases created by me from last yesterday. For some reason when I was trying to create a case using LOA Claim service, the cases were being created under General Inquiry service, using the Total Rewards numbering system and short description.
So, these cases were created under the main HR Case COE - Really odd!!
When I jump into one of the cases, I see the following under activities:
That makes no sense - if I am selecting the actual service from the Case Creation Page, why would this property kick in to "help".
I went to the property and changed the value to false - created the LOA Claim case just fine. I think I read somewhere that this property has a flaw, and was fixed in Orlando (but I could be wrong and thinking about something else).
Either way, things seem to be working normal now that the property is set to false.
Thanks,
-Rob
Found the issue - system property sn_hr_core.auto_categorization. When I was trying to test by making a LOA Claim case, I was getting those errors I showed in my initial post. The second error "failed to insert record" had me thinking that no case was created. This morning I logged in and saw 9 "test" cases created by me from last yesterday. For some reason when I was trying to create a case using LOA Claim service, the cases were being created under General Inquiry service, using the Total Rewards numbering system and short description.
So, these cases were created under the main HR Case COE - Really odd!!
When I jump into one of the cases, I see the following under activities:
That makes no sense - if I am selecting the actual service from the Case Creation Page, why would this property kick in to "help".
I went to the property and changed the value to false - created the LOA Claim case just fine. I think I read somewhere that this property has a flaw, and was fixed in Orlando (but I could be wrong and thinking about something else).
Either way, things seem to be working normal now that the property is set to false.
Thanks,
-Rob
