Updating Topic Category for Topic Details

robbieflink · 3 weeks ago

Hello! In our environment, we have accidentally created three Topic Categories for the same purpose, and have some Topic Details split out amongst them. We are wondering if there would be any potential fallout from updating the Topic Details to be aligned under one common Topic Category for the purpose, so that we could remove the duplicates. We have one Topic Category with 19 Topic Details, one Topic Category with one Topic Detail, and the last Topic Category with one Topic Detail. We are looking to have only one Topic Category with all 21 Topic Details, and to remove the 2, then unused, Topic Details.

Are there any specific considerations to be made before attempting this?

M Iftikhar · 2 weeks ago

@robbieflink ,

If this is related to HR Services on the backend, you’ll want to check which COE (Center of Excellence) each Topic Category belongs to. Sometimes different Topic Categories can have the same name, but what actually makes them unique is the table (COE) they’re associated with.

If all your Topic Categories belong to the same COE, then you should be safe to consolidate. The usual approach would be:
1. Link the HR Services to the one Topic Category you want to keep.
2. Mark the duplicate Topic Categories inactive first and validate that everything still works as expected.
3. Once confirmed, you can delete the unused Topic Categories.

If you’re talking about Taxonomy (the front-end side), then it’s more flexible; you can link a Catalog Item to any Topic without impacting the backend logic.

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

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robbieflink · 2 weeks ago

Thank you for this detailed solution! All three of the Topic Categories were in the same COE so I was able to move the Topic Details/HR Services to one Topic Category and inactivate and rename the legacy categories (we try to avoid deleting things). I tested the two HR Services that got moved and the cases were created and routed as expected.

Thank you all for your help!!