Upon clicking HR Task hyperlink from Outlook email, system do not navigate to that specific HR Task

[nurinasyikin_]

Dear Community,

We are facing issue where system already generate HR Task after request been submitted and it also notify users through Outlook email. 

Upon clicking the hyperlink, it is not navigating to that specific task under "My Task" menu. It just directed to "My Task" screen as per below attachment. So, user need to scroll the open task to find for the task.

Is there any way we can navigate to the specific task upon clicking the hyperlink?

Thank you in advance.

[Sujatha V M]

@nurinasyikin_ Could you please share the hyperlink to know how its defined/structured?

[nurinasyikin_]

Currently using this link - https:<instance name>/esc?id=hrm_todos_page&table=sn_hr_core_task&sys_id=${sys_id}

[Sujatha V M]

@nurinasyikin_ Could you please try as below, 

Hoping that the link is configured in the notification email scripts similar to approval notification just changed the values, 

var URL = '<a href="' + gs.getProperty('glide.servlet.uri') + 'esc?id=hrm_todos_page&table=sn_hr_core_task&sys_id=' + current.sys_id + '">' + current.getDisplayValue('<field name>') + '</a>';

template.print(URL + "<br />");

 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[nurinasyikin_]

I have applied the notification email scripts but it is not working. It still showing the past task on that screen. It is not navigating to that specific tasks upon clicking from outlook.