Use case for lifecycle event.

niveditakumari
Mega Sage

Hi, 

 

Can anyone please provide use case for lifecycle event and step by step configuration for that. 

 

Regards, 

Nivedita 

 

 

1 ACCEPTED SOLUTION

abirakundu23
Mega Sage

Hi @niveditakumari ,

Please follow the below steps.
Use case : Let's consider employee separation. After submit employee separation form manager's will receive notification, payroll creation, upload relevant files as per exit process.

Solution Overview:
Consider HR Service - "Separation Service"
COE - HR Life Cycle Case("sn_hr_le_case").
HR Service Creation  - You have to create topic details, topic category, COE and HR Service.
Lifecycle Event Type - You have to design Manage Life cycle and need to attached over here.
Life cycle Event Creation
1. All -> Manage Life Cycle Event -> Create new 
Below screenshots as your references.

abirakundu23_1-1752419431781.png

abirakundu23_0-1752419350657.png

 

  1. You have to create Activity sets as per process like notification sent, upload file , payroll process as per process. Under activity set, you need to create activity for the respective above process.
    Below screenshot as your references. Yellow highlighting references "Activity Set" and green highlighting references activities under Activity Set. 
    abirakundu23_2-1752421349576.png

    Trigger Condition - You have to select the trigger conditions for Activity Set's execution.
    Below screenshot as tour references.
    abirakundu23_0-1752423321087.png

     

    Instead of creating multiple Activities you can use container, under container you can add multiple activities as per business needs.
    Below screenshot as your references.
    abirakundu23_1-1752423781078.png



    Product Documentation - https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/human-resou...

    https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/human-resou...

    Please mark helpful and correct answer if it's worthy for you.

View solution in original post

4 REPLIES 4

Abbas_5
Tera Sage
Tera Sage

Hello @niveditakumari,

 

Please refer to the below link:
https://www.servicenow.com/community/hrsd-forum/i-want-to-learn-how-to-create-lifecycle-events/m-p/1...

 

If it is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in future it will be helpful to them.

 

Thanks & Regards,

Abbas Shaik

abirakundu23
Mega Sage

Hi @niveditakumari ,

Please follow the below steps.
Use case : Let's consider employee separation. After submit employee separation form manager's will receive notification, payroll creation, upload relevant files as per exit process.

Solution Overview:
Consider HR Service - "Separation Service"
COE - HR Life Cycle Case("sn_hr_le_case").
HR Service Creation  - You have to create topic details, topic category, COE and HR Service.
Lifecycle Event Type - You have to design Manage Life cycle and need to attached over here.
Life cycle Event Creation
1. All -> Manage Life Cycle Event -> Create new 
Below screenshots as your references.

abirakundu23_1-1752419431781.png

abirakundu23_0-1752419350657.png

 

  1. You have to create Activity sets as per process like notification sent, upload file , payroll process as per process. Under activity set, you need to create activity for the respective above process.
    Below screenshot as your references. Yellow highlighting references "Activity Set" and green highlighting references activities under Activity Set. 
    abirakundu23_2-1752421349576.png

    Trigger Condition - You have to select the trigger conditions for Activity Set's execution.
    Below screenshot as tour references.
    abirakundu23_0-1752423321087.png

     

    Instead of creating multiple Activities you can use container, under container you can add multiple activities as per business needs.
    Below screenshot as your references.
    abirakundu23_1-1752423781078.png



    Product Documentation - https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/human-resou...

    https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/human-resou...

    Please mark helpful and correct answer if it's worthy for you.

abirakundu23
Mega Sage

Hi @niveditakumari ,
Did you get a chance to check my previous comment ?

Please mark helpful and correct answer if it's worthy for you.

abirakundu23
Mega Sage

Hi @niveditakumari,
Thanks for  giving helpful of my previous answer. 
If my previous response guided you correctly, please consider marking it as the accepted answer for other community members as well.