User experience when searching by Knowledge Number

Nagireddy3
Tera Contributor

‎04-28-2023 03:41 AM

Hello Everyone,

 

Could you please help on my below issue.

 

I have upgraded my PDI to Utah and when i search any knowledge article with Knowledge Number in ESC on browser HR search bar i could the KB article with editable access. When i search with any keyword with the same article i could see portal view. 

 

Can you any one please let me know is this expected or if it is happening after Utah upgrade.

When i searched with KB article number i could see below View.

Nagireddy3_0-1682678278925.png

 

When i Searched with any key word like How to publish, Publish Knowledge article i could see below view.

Nagireddy3_1-1682678481758.png

 

Thanks,

Nagi

 

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Austin Tebbenh1
Tera Contributor

‎09-15-2023 06:52 AM

I am experiencing this issue as well. I saw another thread in the community that said it may deal with the "Search Results Actions" but I am having no luck determining where this specific behavior is configured

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Community Alums
Not applicable

‎03-12-2025 04:51 PM

hi @Nagireddy3 @Austin Tebbenh1 @jrusso @Community Alums ,

 

Facing the same issue..Found any solution?

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