User is not able to see few HR Tasks in Portal under To-dos
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‎10-07-2024 11:24 PM
User A is not able to see the tasks in Portal under To-dos. She has been added as a delegate to user B. user B is able to see the tasks in portal but when those same tasks are assigned to user A she is not able to. Even if we remove user A as a delegate still she is unable to see them. I also added her as "Granular Delegate" to the respective delegation rule still it is not working. user A also has sn_hr_core.case_reader and approver_user role.
For now, user A is the only one facing this issue.
Kindly help.
Thanks in advance....
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Human Resources Service Delivery
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‎10-08-2024 01:52 AM
You need to check on the records that this user can't see. Are there any other role limitations? Even if you are a delegate, you still need all roles that are needed to see the records. If these are from a more secure type of case, it can be the user is missing them.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎10-08-2024 02:32 AM
@Mark Manders Is there a need to check the 'HRM To-do' or 'HRM Ticket Page' widget ?
Thanks in advance....
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‎10-08-2024 03:03 AM
With just one user having this issue, I doubt it is in there. Did you check on the record itself, like I suggested?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎10-08-2024 06:41 AM
@Mark Manders The issue is happening only in Production instance. Non-prod instances were recently cloned with Production but it is not happening there. She has same roles as Production in non-prod.
Thanks in advance....