User not part of group but still receiving notifications.
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ā05-17-2022 10:49 PM
User is receiving notifications for group but he is not part of the group.
Notification is on sn_hr_core_case table. It gets sent when event is fired. Who will receive has Event parm 1 contains recipient checked and Send to event creator checked.
Business Rule is on sn_hr_core_case table. It runs after insert/update on conditions State is Work in Progress and Assigned to is empty.
Following is the BR script, please validate if the script is correct or need any changes. I feel we need to query with group.sys_id as it is reference field.
(function executeRule(current, previous /*null when async*/ ) {
/*en = En = English or (System Default English)*/
var approverGr = new GlideRecord("sys_user_grmember");
approverGr.addQuery('group', current.assignment_group);
approverGr.query();
var approverList = [];
while (approverGr.next()) {
approverList.push(approverGr.getValue("user"));
}
gs.eventQueue("sn_hr_core.hr.case.assigntogroup.En", current, approverList.join(","));
})(current, previous);
- Labels:
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Case and Knowledge Management

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ā05-17-2022 10:55 PM
Since, Event creator is checked is the same person who is receiving mails & still not part of group?
You need to uncheck Event creator.
Additionally, just check if there exists any Delegate entry for the any of group member in Delegate table. If so, you can plan to check the Exclude Delegate checkbox in the notification's Who will receive tab
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ā05-17-2022 10:56 PM
Hi Ankit,
This is what you have to do :
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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ā05-17-2022 11:37 PM
Do we need to add any condition in business rule to turn off the email triggering to previous group members?

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ā05-18-2022 12:15 AM
Hope the Business Rule runs after & not before.