User not part of group but still receiving notifications.
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ā05-17-2022 10:49 PM
User is receiving notifications for group but he is not part of the group.
Notification is on sn_hr_core_case table. It gets sent when event is fired. Who will receive has Event parm 1 contains recipient checked and Send to event creator checked.
Business Rule is on sn_hr_core_case table. It runs after insert/update on conditions State is Work in Progress and Assigned to is empty.
Following is the BR script, please validate if the script is correct or need any changes. I feel we need to query with group.sys_id as it is reference field.
(function executeRule(current, previous /*null when async*/ ) {
/*en = En = English or (System Default English)*/
var approverGr = new GlideRecord("sys_user_grmember");
approverGr.addQuery('group', current.assignment_group);
approverGr.query();
var approverList = [];
while (approverGr.next()) {
approverList.push(approverGr.getValue("user"));
}
gs.eventQueue("sn_hr_core.hr.case.assigntogroup.En", current, approverList.join(","));
})(current, previous);
- Labels:
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Case and Knowledge Management

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ā05-18-2022 12:16 AM
i agree with Jaspal

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ā05-18-2022 12:38 AM
Hi Ankit,
Check this solution by adding to watchlist :https://community.servicenow.com/community?id=community_question&sys_id=6da24956dbebdc1011762183ca96...
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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ā05-18-2022 12:19 AM

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ā05-18-2022 12:24 AM
You can add
Assignment Group | changes
additionally
As this runs on update as well it will be sent always unless you wish to
State | changes to | Wip
along with
Assigned To | is empty
Just ensure you pass a condition that is specific not generic like above. As even if there is an update to comment it will send mail if comment is added when state is wip & assignd to is empty.
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ā05-18-2022 01:47 AM
Hi,
how are the recipients set in notifications?
Is it via eventQueue()?
Regards
Ankur
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader