Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

User not part of group but still receiving notifications.

Ankit69
Tera Contributor

User is receiving notifications for group but he is not part of the group.

Notification is on sn_hr_core_case table. It gets sent when event is fired. Who will receive has Event parm 1 contains recipient checked and Send to event creator checked.

Business Rule is on sn_hr_core_case table. It runs after insert/update on conditions State is Work in Progress and Assigned to is empty.

Following is the BR script, please validate if the script is correct or need any changes. I feel we need to query with group.sys_id as it is reference field.

(function executeRule(current, previous /*null when async*/ ) {
/*en = En = English or (System Default English)*/

var approverGr = new GlideRecord("sys_user_grmember");
approverGr.addQuery('group', current.assignment_group);
approverGr.query();
var approverList = [];
while (approverGr.next()) {
approverList.push(approverGr.getValue("user"));
}
gs.eventQueue("sn_hr_core.hr.case.assigntogroup.En", current, approverList.join(","));
})(current, previous);

@Ankur Bawiskar @Chuck Tomasi 

10 REPLIES 10

Community Alums
Not applicable

i agree with Jaspal 

Community Alums
Not applicable

Hi Ankit,

Check this solution by adding to watchlist :https://community.servicenow.com/community?id=community_question&sys_id=6da24956dbebdc1011762183ca96...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

Ankit69
Tera Contributor

@Jaspal Singh @Sandeep Dutta It runs as per below:

find_real_file.png

You can add

Assignment Group | changes

additionally

As this runs on update as well it will be sent always unless you wish to

State | changes to | Wip

along with

Assigned To | is empty

 

Just ensure you pass a condition that is specific not generic like above. As even if there is an update to comment it will send mail if comment is added when state is wip & assignd to is empty.

Hi,

how are the recipients set in notifications?

Is it via eventQueue()?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader