Variable Editor is read only in interaction table

[Siddhesh Gawade]

Hello Experts,

I'm working on a POC with a record producer that creates records on the Interaction table. After submission I am displaying the producer variables on the created record via a UI formatter, but the variables are all read‑only. I need them to be editable on the form. See the highlighted area in screenshot.

I also created a record producer on the Case table, and its variables are editable on the form.

I suspect the difference is because Case is task‑extended while Interaction is not. Has anyone encountered this before or can suggest what might cause this and how to fix it?

Thanks in advance😊

Regards,
Siddhesh Gawade

[Ankur Bawiskar]

@Siddhesh Gawade 

admin also it's read-only?

[Ankur Bawiskar]

@Siddhesh Gawade 

see if this helps

How to make Record Producer Variables editable on a ticket form 

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[Siddhesh Gawade]

Hello @Ankur Bawiskar ,

Variable are read only for all users. I tried the script, but the variables are still read-only. Tried directly from console as well (added attribute to make it editable) but no luck.

[Ankur Bawiskar]

@Siddhesh Gawade 

seems issue is because that formatter is meant for task extended table

I will suggest to raise a case with ServiceNow team for this.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏