Variables from Record Producer are not being mapped to Case

aguanci
Tera Expert

‎01-13-2023 11:55 AM

Hi All,

 

We have started developing Portal Forms with Variable Sets instead of creating custom fields for each case. Now that we are using Variable Sets we have created a UI Formatter and UI Macro to map fields to the Form Section on the case from the Portal form. However, a couple fields have not been mapping to the Form Section from the Portal. Both fields are shown with a UI Policy. Could that be our issue as to why they are not mapping? 

 

The Portal data maps to our Description but not to the Form Section:

 

Field is highlighted in description:

aguanci_0-1673639620327.png

 

The field is the required one below:

aguanci_1-1673639704428.png

 

 

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kmohammed
Kilo Guru

‎01-13-2023 06:47 PM

It is possible that the UI Policy is causing the fields to not map to the Form Section on the case from the Portal form.

UI Policies are used to control the visibility, readability, and the behavior of the fields on a form. If the UI Policy is configured to hide or disable the fields in question, it could be preventing the fields from being mapped to the Form Section.

Here are a few things you can try to troubleshoot the issue:

  1. Check the UI Policy: Review the UI Policy that is applied to the fields in question, and make sure that it is not configured to hide or disable the fields.

  2. Check the UI Formatter and UI Macro: Make sure that the UI Formatter and UI Macro that you have created to map the fields to the Form Section are correct and are not causing any issues.

  3. Check the Field Mapping: Make sure that the fields are correctly mapped in the UI Formatter and UI Macro to the Form Section.

  4. Test with different user: Test the form with different users and see if the issue is consistent across all users.

  5. Test with different role: Test the form with different roles and see if the issue is consistent across all roles.

If the issue still persists, it may be helpful to reach out to the developer or consultant who created the UI Policy, UI Formatter and UI Macro for further assistance. It is also recommended to check the documentation and release notes, to make sure that there is no known issue that might be causing the problem.

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