Hi All,
For our Lifecycle Event Case we are assigning out a Task with Acknowledgement Type of Submit a Catalog item. I have configured the catalog item but when testing, I find that nothing submitted in the Catalog Item is written to the form.
I have the following code in the Record Producer to map the attachment to a custom field on the Task table but it will not write:
var gr = new GlideRecord('sys_attachment');
if(gr.get(producer.u_attachment)){ //attachment field name
gr.table_name='sn_hr_core_task'; //copy to table name
gr.table_sys_id=current.sys_id;//copy to record sys_id
gr.update();
}
Variable and Field name = u_attachment
Having a similar issue to this community post but could not get a clear answer out of it: https://www.servicenow.com/community/hrsd-forum/attachment-variable-is-not-attaching-the-attachment-...
What am I missing?
Thanks!
