Virtual Agent : No OOB HR topics

Kachu · ‎01-16-2022

After installing virtual agent on the dev instance the oob topics for HR are not showing. Do any one have any idea how to enable oob topics in virtual agent for HR

Kachu · ‎08-05-2022

Hi Deepika , I checked the plugins an saw that one of them has the field "Has demo data" unchecked and there was no way that i can enable that when i clicked repair. so i created a flow to enable that and repaired the plugin after.

This resolved my issue and got back all ootb topics for HR

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Anil Lande · ‎01-16-2022

Hi,

Please check whether you have installed HRSD related conversations or not.

Thanks,

Anil Lande

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Thanks
Anil Lande

Mark Roethof · ‎01-16-2022

Hi there,

After installing the plugins Anil mentioned (only the second one is needed, Human Resources Scoped App: Virtual Agent Conversations), you should see below Topics:

If not, try to repair the plugin.

If still encountering issues, if this concerns a company instance raise ServiceNow Support Case. If this concerns a Personal Developer Instance, use the Give Feedback button on the Developer Site.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Kachu · ‎01-17-2022

Thanks for the information, I have already installed all the plugins required. I tried repairing the plugins as well. we ended up raising the HI tic. Thank you

Deepika Wahi · ‎07-27-2022

Hi Kachu,

I am also facing the same issue in my PDI . Activated the virtual agent and HR conversation plugin but not able to see any of the OOB HR related VA conversation . I tried to submit the feedback but there is no feedback button available . Can you please suggest how to resolve this issue.