Can we configure pre-chat message to confirm that customer indeed wants to connect with live agent - to prevent from chats being automatically triggered to HR Agent, the moment customer opens chat window.(Please note - I am not using virtual bot func...
How can I make "Resolved" state , an inactive type of state ?In other words, if the state of the case changes to "Resolved", the active field of the case should be false. Unlike what is presented in screenshot:
I have a situation where I have several HR Groups that have a parent group called HRSS USA. All of these groups have group Type = human_resources. The original purpose of the HRSS USA group was to give regional leadership visibility and reporting cap...
Hi Community, We would like to pull a report that shows how many cases the HR Shared Service Center transferred to the COE whether we used "Transfer Case" UI action or reassigned via modifying "Assignment Group".
Hi All, Can someone help me on the below issue please. I have HR Service name (Hiring Permanent Staff) under this service in ,related list I have created new tab assignment rulesHR service table is talent management I want to visible in assignment r...
Hello Team, recently I am facing an issue in the Portal , the footer is coming up in the middle instead of at the bottom , but when I zoom in or zoom out the portal, the footer goes back to the correct place.I checked and couldnt find any widget whic...
I have a requirement to create a new Catalog Item which will collect employee names, their current cost center and their new cost center. That part is done. The tricky part is then sending that change to Workday and having it modify the new cost cent...
Hi all , In a Form , I got Submissiojn Date & Time field (glide_date_time) and SLA Date (glide_date) fields. I am trying to write an onchange client script on SLA Date field to check if the entered SLA Date is greater than Submission Date and if no...
Hi all, i have created a record producer for the payroll HR service, but the record producer is not visible in the esc portal.can some one please let me know what are the conditions we need to check before creating new record producers in the ESC por...
how to hide the HR Service name and Opened for User name in HR Task of only for particular lifecycle event HR service onlyAs above attachment yellow high lightened one need to hide if that HR Task assigned to user impersonated
Hello Experts,I see new icon with calendar name is added in HR Agent workspace menu to my dev instance and i checked in workspace module list but nothing was found with the name calendar. kindly help me to understand, from where it is coming? its not...
Hello,Good Day,Below i am trying to enable now Assist topics for virtual Agent.but i am not able to find in my instance.Current version:- Watchington DC patch 4.Above Screenshot is the product documentation.In the documentation i found now Assist top...
Hi, I am not able to see the journey application in now learning ServiceNow instance. Let me know what is the problem. Kindly help in this as i am not able to complete task in now learning.
Hi. I have a flow with an action to create an HR task and send that HR task to someone to be visible in the portal. The objective is for the user to access the portal and send some variables with information. Some of these variables must already be p...
HiI need to create a new module in agent workspace, that module it should display the user's region-specific KB articles should be shown, like for example if India employee opens the module all India kb articles it should be visibleThe condition i am...
