Auto-populate fields from opened for
How to Auto-populate Territory fields based on opened for user once submit the request from employee center.
Forum Posts
Catalog Builder - Insert new question issue
Hi all,I am facing an issue only with a user.When he tries to create a catalog item using a template in catalog builder he cannot see the button "Insert new question" in "Questions" section.Although he has the catalog builder role, he came across thi...
Is it possible to transfer a HR Service from one COE table to another?
We originally created an HR Service along with the HR Template, and Record Producer under the HR Talent Mgmt COE but we now need to transfer it over to the Workforce Admin table. This HR Service does not have an active Record Producer, the HR Service...
Toggle template bar is not visible in agent workspace
Hi All, Toggle template bar is visible in the classic view or HR case but it is not visible in the HR agent workspace , Can you tell me if it is present can you tell in which part or section it is available in the HR agent workspace (Toggle template ...
Can "Sentiment Analysis" be added to the HR Agent Workspace?
Is "Sentiment Analysis" available for HRSD cases or only CSM cases? https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/case-sentiment-analysis.html
Resolved! HR Task Type: Schedule A meeting
The Washington release notes states to setup the Schedule a meeting hr task type you need the following: 'For the meeting invite and scheduling capability, you must install the ServiceNow Microsoft Outlook spoke.' Are we using a spoke for this or is ...
Resolved! Force / Refresh Lifecycle Activity Sets
Hello together, I wanted to reach out to my fellow HR experts as I'm looking for a way to force the "Lifecycle Event Case's Activities" within an HR Case. I do remember that I've seen something in the past where this has been done via an UI Action on...
How to enable local login for the prehires
Hi All,How to enable the local password for all pre-hire such that SSO enabled accounts are temporarily allowed to login via local password.Please let me know for any solution. Thanks
Case -by default in closed completed state
Hi All,I'm creating record producer to create case , but whenever the case it create it automatically in closed compete state.A other fields are update as expected.Have any one has any idea on this. Quick help needed.
on a list, what part of the table, does each column show?
a) an elementb) a relationshipc) a recordd) an attributee) a Field
Configuring virtual agent Now support chat in employee center
We have a few requirements for editing virtual agent chat bot in the employee center. Please let me know where could i find solutions to configure below requirements.1. Changing the chat bubble verbiage2. Changing the name of the user prompted option...
Resolved! How to remove a widget without header on a dashboard
I want to remove a report widget on my dashboard, but I removed the header earlier. I can't find a way to get the header back to edit or remove the widget. I tried right-clicking it, but it doesn't let me edit or remove it.
Limiting Visibility of HR Cases
Good Afternoon, Would anyone have an idea of how to limit an HR Case type so that only the HR Team and the subject person can view the case details? For example, we have a case type that contains private information. There may be instances where the ...
Need help for Requestor field on HR case
Hi Team, I am working on HR Case management.when i was testing Inbound email action by Creating HR Case with a User (who has active record and Inactive record in user table) The Case creates with Inactive User record and was updating Requester field ...
How to calculate total kilometers travels based on the data provide in the MVRS
Hi Team, Can Someone please help me on the below requirement. How can we add the kilometers travelled and auto populated in the total kilometers claimed based on the entries in the MVRS.
