Resolved! Impersonation in HR Agent workspace(configurable)
Hi, Can we add this "impersonate user" functionality in the Agent workspace for HR case management?
Forum Posts
Resolved! Employee Relations Case Restriction - HR SD Agents can't see these Services when creating a Case.
Hello!We recently deployed the Employee Relations module. We set up 2 Case Restriction records to restrict who can see the cases...The impact of this is that the HR Service Desk cannot see the Employee Relations Services when they are creating a case...
How to retrieve the original sender's email address and use in the reply-to
We have the inbound action for Create HR Case (Forwarded) turned on. When we make comments in cases back to the requestor, we want the reply to go to the original sender's email address. Can anyone tell me how to accomplish this?
Resolved! Case allocation
Hi Is it possible to restrict certain agents getting cases auto allocated to them? They'd only be there to oversee cases in the group rather than deal with them.
HRSD - Granular Delegation - All notifications automatically checked
Hi everyone, we are dealing with an issue with Granular Delegation - the thing is that when the HR Task is delegated, there is automatically checked the checkbox "All notifications" on the delegation record which can lead to leak of information (also...
virtual agent topics show /hide with condition
Hello All i have requirement in virtual agent topics i want some topics show in sp portal and some are show in esc portal i have tried all the solution which are given in community but none of the any solution working is there any one who can reall...
Resolved! Virtual Agent designer topic
I am trying to make a virtual agent topic which is only visible to leaders and not colleagues. How can I achieve this? Thanks !!
Agent Chat queue condition
Hi Please help me with the queue routing condition. It works for this condition: But it is not working for this condition:
Resolved! unable to find the plugin (HR Service portal)
Hi,I am unable to find the plugin(com.sn_hr_service_portal) in my PDI .I have tried to search for sn_ex_sp and sn_ex_sp_pro as well. Can't find them either.May I know how can I find that plugin in my PDI.Thanks,Kanak
Resolved! How to create report on published knowledge articles without older versions
Hi! Any insights on how to create a report on published knowledge articles without the older versions? When we do knowledge article reporting, there are duplicate records and it's probably versioning. But open to how others are doing this as I expect...
Configure Virtual agent
Hi, I need help regarding virtual agent, I am trying to set up some topics & topic blicks for HR portal but i want those topic should not be visible on another portal, please let me know how to set up topics & topic blocks for portal specific so that...
Admin group access to all HR services
I want to give access to a group to be able to read/write all the services under any COE. Do I have define COE security for all of them and then add this group to it. There are sperate groups to access to each COE. What is the best way to do this?
Access to the alumni portal?
What role is the /asc portal locked down to? I believe it to be snc_internal however this then gives our alumni users access to other places in the platform such as /esc or the backend.
Company is not populating on HR Case creation page on HR Workspace
We have created case creation configuration for HR Workforce Administration, HR Talent Management tables and we have added Company(field on task table) field. It is visible when we are raising a request on backend (sn_hr_core_case_creation). When we ...
how to check if employees will be able to open servicenow chat ?
How to check employees can use ServiceNow chat to contact the EBS center for help, besides the other options.They chose the old HRSD standard license, so I'm not sure what features they have. I think they might need Virtual Agent to switch to a live ...
