Hi Everyone, Is there a table, report, or indicator that I could use to map the entry points for knowledge articles? We'd like to know if the users mainly access articles via direct links or through the search (we have the AI Search installed).
With the new feature allowing for Personal Notes/Scratchpad experience on HR Agent Workspace, I have a customer asking where they are stored. They are connecting with their legal team to understand if these would need to be provided as part of any r...
Regarding the end-user’s view when selecting and submitting a ticket.There is often a disconnect between the teams that determine the names of ticket forms and the end-user perspective.To remedy this, I was thinking about the AI field SNOW has on the...
Hi All,I have email body like below from incoming mail to servicenow Hi Team,Please use below details to create an Hr caseRequester Name: Test11Request ID: 12343 I want to get this requester Name and put it in a description.I know this can be done li...
(This was posted in the Developer forum as well, but thought I may have luck here.) I have duplicated the OOTB form widget and am using it to display case data on a custom page. I am using a custom table that is a child of HR Case and an HR Service b...
Hello, Is there a way within an HTML Document Template to add/map a signing date? I know this can be done on a PDF Document Template, but since what I'm generating is an offer letter there are dynamic field values and the ability to edit the document...
anyone know or able to advise how to provide for cross-scoping in an email script? i have an email script and trying to glide query HR Profile from global (notification triggered by a catalog item, so triggered via RITM table) in the email script, a ...
Is there a way to enable localization for the Anonymous Report Center? Without being logged in, our international employees seem to lose the ability to change their system language and therefore aren't able to read the page. Has anyone run up again...
Hi Community, After San diago upgrade , Ui action "Pdf Preview" is not working. This is the code. function previewDocument(){var templateName = g_form.getValue('u_fulfillment_subtype');var file = g_form.getValue('number');var tableName = g_form.getTa...
Hello ServiceNow Family, I have already started a Article series on more compelling Module ServiceNow Human Resources.First Article Link :- Click Here Lets begin from there :- What are HR Skills? HR skills refer to specialized areas within HR fu...
Hello,Question: When HR Task is Awaiting Information, Change the Parent HR Case state to 'Suspended'.I have written a business rule for the above on HR Task Table 'AFTER UPDTAE' when 'STATE IS AWAITING INFORMATION'.can anyone help if there's anything...
I just need a list of HR Services, typically a standard list of service catered by an enterprise from all walks of an employee through the organization.
Is there any best practice regarding HR Integrations, if we are not using it.I have seen some Error Logs related to HR IntegrationsCan I inactivate all OOB HR integrations and HR Outbound Services if we are not using them now? One example of log - Ma...
HI every one, I have a request where we would like to send document to be signed by the user . Process- Submit catalog item with the list variable to select multiple user. once submitted flow designer trigger to initiate document task for all the ...
Hi There;I have a requirement to create HR Survey for Interactions ; but that should be triggered if there are no HR Cases created from the IMS. And we already have Survey done for the HR Cases. So, this IMS Survey to be sent when there are no HR Ca...
