when we try to send mail to benefits incident is created

Vani14
Tera Contributor

 

When we try to send an email from benefits, a benefits case and an incident are created.I checked the incident inbound email action.could you please let me why its creating incident aswell.

 

 

Vani14_0-1691746609780.png

 

Vani14_2-1691746647575.png

 

 

 

 

2 ACCEPTED SOLUTIONS

amaradiswamy
Kilo Sage

Hi Vani,

 

You can check "Stop Processing" checkbox in the inbound action created for benefit cases.

amaradiswamy_0-1691747986948.png

 

View solution in original post

@Vani14 ,

 

Try updating the "Stop processing" checkbox on Create benefit case inbound action. This will prevent from other inbound actions to execute and stops 

View solution in original post

6 REPLIES 6

Mohith Devatte
Tera Sage
Tera Sage

@Vani14 Hello,

Did you check in the script section of the inbound email action whether any one is trying to insert incident via script?

@Vani14 is this in benefit's inobund ?

@Mohith Devatte this is for incident inbound