when we try to send mail to benefits incident is created

[Vani14]

When we try to send an email from benefits, a benefits case and an incident are created.I checked the incident inbound email action.could you please let me why its creating incident aswell.

[amaradiswamy · Accepted solution]

Hi Vani,

You can check "Stop Processing" checkbox in the inbound action created for benefit cases.

[Mohith Devatte]

@Vani14 Hello,

Did you check in the script section of the inbound email action whether any one is trying to insert incident via script?

[Vani14]

@Mohith Devatte 

[Mohith Devatte]

@Vani14 is this in benefit's inobund ?

[Vani14]

@Mohith Devatte this is for incident inbound