when we try to send mail to benefits incident is created

[Vani14]

When we try to send an email from benefits, a benefits case and an incident are created.I checked the incident inbound email action.could you please let me why its creating incident aswell.

[amaradiswamy · Accepted solution]

Hi Vani,

You can check "Stop Processing" checkbox in the inbound action created for benefit cases.

[amaradiswamy · Accepted solution]

Hi Vani,

You can check "Stop Processing" checkbox in the inbound action created for benefit cases.

[amaradiswamy · Accepted solution]

@Vani14 ,

Try updating the "Stop processing" checkbox on Create benefit case inbound action. This will prevent from other inbound actions to execute and stops