When working on a form, what is the difference between Insert and Update operations?

[akhileshv]

• A. Insert creates a new record and Update saves changes, both remain on the form
• B. Insert creates a new record and Update saves changes, both exit the form
• C. Insert saves changes and exits the form, Update saves changes and remains on the form
• D. Insert saves changes and remains on the form, Update saves changes and exits the form

[AndersBGS]

Hi @akhileshv ,

the correct answer is B.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[amitkumar32]

Yes, B is the correct answer. That also has been checked on ServiceNow Instance.  Thanks-

[amitkumar32]

However if right click on the banner and Save. You will remain on the form. It is tried and tested.

[Anoja]

Hi @akhileshv ,

B is the correct answer.

'Insert' will create a duplicate record of the current record and update save the changes of the current record. Both operations will take you back to the list view.

Thanks,

Anoja