Where is User Creation Logic during New Hire Onboarding case creation

Kohei Tominaga1
Tera Expert

Hi, 


I am learning OOTB onboarding lifecycle configuration.

Do you know where is the logic to create user during submitting new hire onbording case?

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5 REPLIES 5

Medi C
Giga Sage

In the Out-of-the-Box (OOTB) Onboarding lifecycle configuration, the logic to create a user during the submission of a New Hire Onboarding (NHO) case is handled primarily by:

 

1. HR Service Configuration (User Provisioning)

  • Navigate to All > HR Administration > HR Services
  • Open the New Hire HR service
  • Look at the Lifecycle Events tab—this is where user provisioning might be triggered

 

2. HR Template (User Creation)

  • The HR Template linked to the New Hire process helps prepopulate fields like Name, Email, and Department
  • If configured, this template creates a user record in sys_user

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Hi, @Medi C 
Thanks for your reply but I could not find the logic to create user record in sys_user and make him subject person
Can you guide me with some screenshot?
KoheiTominaga1_0-1741234080116.png

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Sandeep Rajput
Tera Patron
Tera Patron

@Kohei Tominaga1 Here are the steps to find logic to create user during new onboarding case.

1. It all begins with the record producer script fieldScreenshot 2025-03-06 at 8.46.36 AM.pngScreenshot 2025-03-06 at 8.47.40 AM.pngScreenshot 2025-03-06 at 8.48.26 AM.pngScreenshot 2025-03-06 at 8.50.10 AM.pngScreenshot 2025-03-06 at 8.51.11 AM.pngScreenshot 2025-03-06 at 8.51.51 AM.png

 

Hope this helps.

Hi, Thanks!

I could finally understand that HR Service value need to be included here.

KoheiTominaga1_0-1741249712159.png

 

So, this is why OOTB New Hire Journey case cannot create user record and does not work with empty subject person, correct?

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