study material for HRSD certification
I am looking for HRSD study material for certification . can anyone help me with the dumps, material or any guidance?
Forum Posts
Open new tab and hide the polaris header menu links when accessing Configurable Agent Workspace
Looking for a solution to meet a requirement to open a new tab and hide the header menu links, for all users, when in the Configurable HR Agent Workspace. The majority of our agents work only in the Agent workspace and are not familiar with the Plat...
From incident to service request as covert request button in incident form
From incident to service request as covert request button in incident form Particular catalog item targeting from incident Button Incident caller is requestor for When button is created incident as canceled.
Managed Documents viewer.do URL
Is it possible to have documents open up with the 'managed doc' URL rather than the 'viewer.do' url? The issue we are seeing is users sharing the 'viewer.do' url and linking to it but does not always capture the latest version of the document.
I need to add name in image.
Hi, I need to add name in image. I have created notification and in that I have added image and now requirement is to add employee name in that image when sending that notification to employee. Can anyone please confirm that is that doable or not. ...
Transfer with existing case number: Links not redirecting to new Case
Per SN documentation it appears that when a case is transferred the existing notifications that were sent out to the employee (e.g., Case opened), should, when a case is trasnferred route to the new case number. However, it appears that the links co...
Intake form notification
I have a requirement where when an intake form is submitted....whatever is filled in the fields on the form should go to the user who submitted the form as a notification. Also if the user has uploaded an attachment the attachment should also get att...
Provide step by step process workday integration
Provide step by step process workday integration
How to validate the dropdown result in ServiceNow Noodle portal using ATF
Open any catalog in Noodle portal which has dropdown field.Example if there is a dropdown field named as Country and when searched for any Country which is available in the dropdown the country shows in the result. I want to validate the result is di...
Resolved! Tasks not displayed in the HR Playbook
Hi everyone, In my lifecycle event there is a flow in a Activity set creating some tasks, but any task created via flow is not displayed in Playbook in the HR Agent Workspace, only the simple tasks via activity set.Does anybody know how can I display...
Link added in response templates is not carrying over to the clipboard
HRSD - Link added in response templates is not carrying over to the clipboard. For eg , the link is there in response template however when the template is copied to clipboard to populate the ticket with this response, the link is lost and HR agent h...
How to modify filter for Related LIST ON "Case Creation Page" in HR Agent workspace
Hi ,I want to modify default the filter for "Cases for Subject Person" and "Cases for Opened for" on case creation page on HR Agent Workspace.Can you provide me with the link or code to do this.
Field Mapping is not working in Employee Form for "Collect employee input" HR task type
I have one requirement in that when assigned to person open that particular task from portal from he will select one dropdown option out of 3 and submit that task after that the selected value should be map in that particular HR task table.For that I...
Unique Key violation detected by database ((conn=112820) Duplicate entry
Hi Team,I am facing Unique Key violation detected by database issue.can any one please help me to fix this issue.log:FAILED TRYING TO EXECUTE ON CONNECTION glide.3 (connpid=112795): INSERT INTO task (`made_sla`,`upon_reject`,`sys_updated_on`,`task_ef...
How to populate Task summery on Record Title of configurable workspace
Hi Community, we are getting Number on Record Title on Configurable workspace we are trying to display Task summery instead of number. please let us know the possible solution. Thanks & Regards,Dileep Varma.
