How to view value in National tax ID (encrypted) field
We have the field "National tax ID (encrypted)" in HR profile table. How can we make the HR Agent view the data in this field as it is a business requirement?
Forum Posts
Need to block incident from creating based on subject line of the mail
HI Community, I have a requirement, whenever we receive a mail from noreply@domain.com from this mail id we need to create an incident same way we need to block the emails (stop creating incident) which are coming from noreply@domain.com id with su...
HR Task: Document Template with "Preview Document" UI Action
Hello Community, I need to add an HTML Document Template on HR Task, and have the "Preview Document" UI Action on the HR Task.By default, document_template column is on the HR Case Table but not in the HR Task Table.How can I achieve this ? Thank...
Resolved! Where can I find the logic causing a work note to be copied from HR task to parent HR Case
Hi All, I've noticed that if an HR Task is getting updated with a work note, then the HR parent case is getting updated with the exact same work note. Is this OOTB behaviour and where can I find the logic for it?I have tried going through business ru...
Resolved! How to add additional tab in HR workspace
Hi Team, I wanted to have separate tab for task in case creation page in HR workspace. I have created in UI builder but its not showing in case creation page? Is anything im missing?
HR Agent Workspace - Transfer a case - "Please save your changes before transferring the case."
Hi all,I’m running into an issue in HR Agent Workspace when trying to transfer a case. Every time I click the Transfer Case option, I get the following message: "Please save your changes before transferring the case." Even when there are no visible ...
Dynamic Translation Connection
Hello Team, I am trying to setup dynamic translation in a client instance and I did install the plugins for dynamic translation and added an Additional plugin spanish for testing purpose.now then I got the API keys from their azure portal and added i...
"Approve" and "Reject" buttons are not appearing on the My Active Items widget in the ESC portal
Hi All, In the My Active item widget, I want to display an "Approve" and "Reject" button for approvals, as mentioned in the screenshot. However, it currently shows "View Details." I've configured it according to the documentation provided, but it's ...
Delegate List Not Sorted Alphabetically in Profile
Hi, I am having an issue with the delegate list under the "My Delegates" section in the Profile. The list does not appear to be sorted alphabetically, which makes it a bit difficult to locate specific names.Could someone advise if there is a way to s...
Match HR Criteria with Reference Variable
In HRSD Module, I want the Reference Variable with reference to sys_user table populate the list of Users that matches the HR Criteria, so that on the record producer when I see the dropdown of that variable it shows me only the users present in that...
HR profile location field - user.location, How to stop syncing
Hi Team,Synchronize fields to sn_hr_core_profile : this properties "sync.exclusion_fields.profile" exclude now issue is this "when I try to exclude the field which has been dotwalk and added on HR profile field .user.location It didn't work. it synci...
Need Help: Prevent Auto-Closure of Child ER Case After DocuSign Task Completion (Flow)
Hi Community,I’m working on a requirement in ServiceNow HRSD involving a flow . This flow generates two DocuSign tasks — one for the Invite Letter and one for the Outcome Letter.Current Behavior:For the Invite Letter, the HR task is created within th...
Resolved! Unable to Add Step to navigate All Case Module in HR Agent Workspace
Hello everyone,I’ve created a test case using ATF to submit one HR Service, and it’s working fine overall. However, I need to impersonate a test user to verify the case details in the backend.So far, I’ve added the following steps:Step 1: Impersonate...
Unwanted redirection to a different service portal for a User Type In Hr onboarding profile
Hi Team, Hr onboarding profile Users are getting redirected to a different service portal for 'Pre Hire' User Type, even if they are opening a different service portal. Could you please help with where\how I can find where this redirection is set up....
Resolved! Employee Center - To-Dos - Approve Request : Display some field values of the HR Case
Hello Community, I need to display some values of the HR Case's fields to the Approver, in an Employee Center To-Do Approval Request.In the "Details" tab. How can I achieve this ?
