Why Client script was not working properly on HR case?

[Deepika61]

Hi All ,

Actually i have created one client script to make fields visible and mandatory based on other field choice selected, Actually whenever we create a case (RP) created from portal then client script working fine, but whenever i am trying to create a case from native view, then client script not working properly

Client script

On the case form after creation on the case form it will appear both the fileds 

but after change one the choice value its seams to working fine

please help me to reslove this

Thanks

Deepika

[Brad Bowman]

Ensure the UI Type is set to All

Also, whenever setting Display/Visible to false, make sure the field/variable is NOT mandatory first in the script.

[Voona Rohila]

Hi @Deepika61 

Can you please share the complete client script code?

[Ankur Bawiskar]

@Deepika61 

are you submitting record via record producer and expecting the client script to work on target record?

if yes then ensure your catalog client script runs on Target record as well

Ensure Applies on Target Record is true

[Deepika61]

@Ankur Bawiskar 

From the portal its working fine but when i am trying create a case from native its not working, Basically from portal we have a RP , we can submit a request, its working from, but from native view, when we "create case", basically here based on the HR service selected, we make few fields visible though "case create config". but this client script not working on this page