Why Client script was not working properly on HR case?

[Deepika61]

Hi All ,

Actually i have created one client script to make fields visible and mandatory based on other field choice selected, Actually whenever we create a case (RP) created from portal then client script working fine, but whenever i am trying to create a case from native view, then client script not working properly

Client script

On the case form after creation on the case form it will appear both the fileds 

but after change one the choice value its seams to working fine

please help me to reslove this

Thanks

Deepika

[Ankur Bawiskar]

@Deepika61 

that page won't support any client script etc

[Deepika61]

@Ankur Bawiskar is that Ui policy also not work?

[Deepika61]

Hi All,

No ui policy and no client script was working on the case creation page for to show/hide fields or for validations

Any solution for this?

Thanks

Deepika

Thanks

[Brad Bowman]

You haven't posted your full script, without all of the unnecessary highlighting or redacting if that's what that's supposed to be, or confirmed that the UI type and mandatory & display order in the script is correct as I suggested last week.

[Deepika61]

@Brad Bowman  

i have made all the changes which you propose but 

Basically the client script which i wrote is perfectly working once case created ,but it won't work on the case creation page