Why Client script was not working properly on HR case?

Deepika61
Tera Contributor

‎10-06-2023 05:29 AM

Hi All ,

Actually i have created one client script to make fields visible and mandatory based on other field choice selected, Actually whenever we create a case (RP) created from portal then client script working fine, but whenever i am trying to create a case from native view, then client script not working properly

 

Client script

Deepika20_0-1696595161696.png

 

On the case form after creation on the case form it will appear both the fileds 

Deepika20_1-1696595263402.png

but after change one the choice value its seams to working fine

Deepika20_2-1696595353836.png

 

please help me to reslove this

 

Thanks

Deepika

 

 

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michaelj_sherid
ServiceNow Employee
ServiceNow Employee
In response to Deepika61

‎10-12-2023 06:16 AM

@Deepika61 The case creation page is a UI Page and the HR Case is a form, so they are going to be different when it comes to UI Actions and the like. Keep in mind the Configurable HR Agent Workspace introduces a different case creation mechanism as well. Keep this in mind when trying to replicate HR Case functionality on the Case Creation dialogs.

 

Regards,

Mike

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