Why Do Knowledge Article Attachments Only Download as PDF?

[Lauren Methena]

When we attach documents to knowledge articles, whatever file type we attach, users can only view and download the file as a PDF.

For example, if we upload an Excel spreadsheet into an article and click the "Display attachment" box in the article record, the file will appear as an Excel spreadsheet in the Attachments box for that article.

However, once a user clicks on the attachment in the Attachments box, the file opens as a PDF in their browser.

This didn't happen in Madrid. It started happening in New York.

We would like to be able to attach other file types in addition to PDF, particularly fillable worksheets.

Has anyone else come across this issue? Or, does anyone know if this has been addressed and fixed in Orlando or Paris?

Thank you! I appreciate your help!

[Lauren Methena]

Thank you, all! We're still working through these possible solutions. Thank you for your patience! Still waiting to hear back from my team. 

[Lauren Methena · Accepted solution]

Hello, all! We found a solution for our knowledge articles, and I documented it in this article regarding attachments in knowledge articles. Thanks, all!