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‎09-20-2020 10:26 PM
Hi,
Please can anyone suggest how to fix the error: "Server JavaScript error Cannot read property "sys_class_name" from undefined Line number 679 Script source code logged to browser console Failing widget: 'HRJ Task Submit Order Guide' " in Service Portal.
Am getting this error while trying to submit an order guide in HR task page where HR task type is Submit an Order guide.
PFA.
Thanks in advance,
Solved! Go to Solution.
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Employee Service Center
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‎09-20-2020 10:32 PM
Hi,
refer below links for help
1) when was the last time it worked fine?
2) Did you recently upgrade?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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‎09-20-2020 10:32 PM
Please share the server side script code of your widget.
Thanks,
Saji
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‎09-20-2020 10:58 PM
Please find the server script of HRJ Task Submit Order Guide widget:
(function() {
if (input)
data.sys_id = input.sys_id;
else if (options && options.sys_id)
data.sys_id = options.sys_id;
else
data.sys_id = $sp.getParameter("sys_id");
if (options) {
if (options.native_mobile == 'true')
data.isNative = true;
else
data.isNative = false;
}
var hrtt = new hr_TaskTicket();
if (input && input.action === 'setTaskSkipped')
hrtt.setTaskSkipped(input.request);
if(input && input.action === 'postProcessing')
hrtt.scPostProcessing(data.sys_id, input.childCaseId);
data.task = hrtt.getTasks(data.sys_id);
if (!data.task.assigned_to_me) {
if (data.task.finished)
data.completed_by = data.task.assigned_to.name;
else {
if (gs.nil(data.task.assigned_to.userId))
data.caption = gs.getMessage("Task is unassigned");
else
data.caption = gs.getMessage("Task assigned to {0}", data.task.assigned_to.name.toString());
data.link_text = data.task.order_guide.name;
data.link = "?id=sc_cat_item&sys_id="+data.task.order_guide.id;
}
}
else
data.hrCatItemWidget = getWidget(data.task.order_guide.id);
data.scChild = {};
data.scChild.id = data.task.generated_id;
data.scChild.name = data.task.generated_name;
data.scChild.link = '/' + $sp.portalRecord.url_suffix + '?id=sc_request&table=' + data.task.generated_table + '&sys_id=' + data.scChild.id ;
function getWidget(cat_item) {
var p = {};
p.sys_id = cat_item;
p.hide_header = true;
p.hide_footer = true;
p.show_add_cart_button = true;
p.display_cart_on_right = 'false';
p.auto_redirect = 'false';
if(data.isNative)
p.native_mobile = 'true';
p.requested_for_id = data.task.subject_person.id;
p.requested_for_display = data.task.subject_person.name;
//var user=new GlideRecord('sys_user');
//user.addQuery('name',data.task.subject_person.name);
//user.query();
//if(user.next()){
//data.emp_id=user.getValue('employee_number');
//}
//var session = gs.getSession();
//session.putClientData('empID', data.emp_id);
//session.putClientData('fromHrTask', 'fromHrTask');
return $sp.getWidget("widget-sc-order-guide-v2", p);
}
})();
The commented lines are customized.
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‎09-20-2020 11:13 PM
Hi,
did you try adding debug statements
Regards
ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎09-20-2020 11:29 PM
Thanks