Hi, me and my Team are managing Knowledge for our HRSD module. Some of our articles have moved to 'outdated' workflow and owners would like to retire them. We don't seem to be able to retire without having to republish the article first. I would h...
I have created the inbound action to create an HR Case for forwarded email base on the email subject it will first check if we have any active case available in the hr case table have same short description suppose my mail subject is "FW: employee on...
How should we configure the important item tiles in the existing CSM/FSM configurable workspace without creating new workspace page , existing page is used for one scope but we are trying to utilise the same page for two different applications and t...
Hi Community, How can we add custom report to HR agent workspace ?Also, how can we add custom dashboard to HR agent workspace excluding some of the reports from the dashboard ? Thanks in advance!
Function to recursively fetch subordinatesfunction getAllSubordinates(managerId, subordinates)var gr = new GLideRecord('sys_user');gr. addQuery ( 'manager', managerId);gr - query);while (gr.next()) (var userid = gr. sys_id.tostring();if (!subordinate...
Hiwe have customized AWA(Advanced work assignment) to automatically assign HR cases to agents directly in our instance and its working fineThe agents will get pop ups in panel, when they are available in HR agent workspaceso we have a question here -...
I was asked to add Proxima Nova as a font to be used on Knowledge Articles. I have added it to glide.ui.html.editor.v4.font.collection, cleared my cache, relaunched my browser, and it is still not working. I have the font downloaded on my computer as...
Will we able to customize & change naming conventions of Data models available in Employee Relations Plug in Capability. As observed in the picture below, can we rename 'Involved Parties' to what the client requests?
Hi, I have been asked to create campaigns for ideas, but I wonder if campaigns are available just for HRSD module or differently for SPM or ITSM modules as well. Thank you,Tommaso
Hi! I am looking to add the Client Role to the HR Profile and display it on a list layout and the HR Profile itself. For example: Employee : Jane DoeClient Role: Employee Employee: John Doe Client Role: Alumni Employee: Jim DoeClient Role: New Hire
Hello all,Has anyone done the Zoom call integration with HRSD or When we start the call from HR agent workspace the call link needs to be generate. If there is any documentation that would be helpful. Thank you
When we transfer the Universal request, we are receiving system message with HTML format on HR case Has anyone know where this message is coming from "Your request was transferred to "?Your response is highly appreciated, thank you!
Hi TeamCan some one please help me? I want to show the text "Total Reward" in bold and red in the email body using a response template.When I paste this text from Microsoft Word, it works perfectly, and the email displays the formatting as expected.H...
When servicedesk agent received a phone call via Interaction desktop, a tab is automatically opened for servicenow and an IMS opens, he doesnt see any Record Data from users. Since the update he is having this issue and he doesnt see any Record Data ...
Hello, wondering if someone else has had similar experience to this & idea on how to proceed. Currently, when an employee replies to a HR Case comment notification via email, we have send to event creator unchecked to stop the platform from sending b...
