Tags are not visible
When I navigated to List View and pulled Tags in as a column and received the error.Alsoin Tags column not able to see tags in AWS.Can someone help me? Thanks in advance.
Forum Posts
SAM Foundation
Hello all, Can SAM foundation plugin achieve these below, atleast to extent of the features shown below, even a workaround would help. 1. Should be able to capture installed software.2. Should be able to capture installed and utilized software.3. Sho...
Resolved! Show Worknotes for a particular group
"Work notes on incident forms where the assignment group is 'Desktop support' should be visible only to members of the 'Desktop support' group."Can we restrict Create and Read access of Incidents to only 'Desktop support' group members?
Resolved! Populate the record producer variable value to a document template field
Hi, I had a requirement to pre-populate a name field on the generated pdf document template with the value added by the end user from the record producer, I tried the below code but it is not working, can anyone guide me on this.
Resolved! HRSD – Impact of Different COE Tables for HR Services and Record Producers
In the HR Service Delivery (HRSD) module, an HR service can be assigned to a different COE table than its associated Record Producer. For example, an HR service might link to the HR Payroll Case table, while the Record Producer creates records in the...
HR Integration not pulling in all users?
I did an integration with the SuccessFactors Spoke to pull in worker profile information. For some reason when the subflow "retrieve worker profiles" runs, it only is pulling in 500 users and we have about 30,000. However, when I test run the subflow...
Resolved! Increase the height of the description field in the HR Agent workspace?
how to increase the default height of the description field in the HR workspace of servicenow without using the scroll or using the icon to drag and increase the height?
HR Case always set to "Draft" State
Hello, I have a HR Service that has a template with State = "Ready". When I submitted the catalog item for this service in service portal it is working, the case is set to READY. But when I'm creating this on the Create HR Case module (sn_hr_core_cas...
Security prevents writing to this field. 1 record(s) do not have a valid reference.
Hi, Community. I have run into a problem in UI Builder list component.When I try to change the filed value(Type: boolean), it says: Security prevents writing to this field.1 record(s) do not have a valid reference. There is no UI policy or configurat...
Watchlist user unable to view opened for, assigned to and watch list on Standard Ticket Page - HR
We started using the standard ticket page for HR a few months ago and have found that our watch list users can't see the case header information like "opened for", "assigned to" and watch list". Is there a way to update their view to add this informa...
Agent Workspace: How to Effectively Communicate Releases/Updates to HR Agents?
Hi, Community!Seeking ideas for improving communication with HR agents about upcoming releases, feature additions, and upgrade changes.Currently, we hold bi-weekly meetings with process owners/managers, but I'd like to leverage ServiceNow's Agent Wor...
How to Fix Clickable List Items in Employee Documents and Resolve 'No Matches Found
I have a list of employee documents in ServiceNow, but the options within the dropdown are not clickable. When I click on any of the options, nothing happens, and it also displays "No Matches Found." How can I achieve proper functionality where selec...
How to Add Employee Documents to HR Agent Workspace?
In the HR Agent Workspace, I want to add an Employee Documents section similar to the one shown in the screenshot (with options like All Documents, Disciplinary Notices & Documents, Employee Verifications, etc.). I’ve tried adding it, but it hasn't w...
Resolved! Generic Accounts
Hi Everyone, Can someone explain what are generic accounts in ServiceNow ?Their significance, any article related to them, why are they not visible on normal forms ?Thank you
Hide Record Not found tab in Agent workspace while transferring the HR Service to different CoE.
Hi, When the HR service of the HR case is changed to a different CoE table, the current record will be removed and a new record will be getting created with the details in the corresponding changed HR service table. So it opens the new record in the ...