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Agent workspace

Hi everyone, Can you help me solve this.I'm trying to restrict filter condition for some agent in workspace. Can someone help me out achieving this?  Basically, this filter goes to all agents. But I don't want to reflect this filter condition on anot...

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UI Builder : Data Resource Conditions

I have the Look Up Multiple Records conditions set to:It returns the correct data on its preview, but on the actual form it returns all the records instead with no filter applied.Can the @Data.hrUiCtrl.atAGlance.data.user_sys_id be set directly in th...

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jiral by Giga Sage
  • 509 Views
  • 1 replies
  • 1 helpfuls

Variables not visible for HR Task Form in HR Agent Workspace

I have created a formatter for the HR Case and HR Task form using the OOB UI Macros as mentioned in the docs - https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-management/task/configure-default-variable...

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Ankit32 by Tera Contributor
  • 692 Views
  • 1 replies
  • 0 helpfuls

Resolved! Query on Generate HR Profiles

Hi All,I am still learning and exploring the HRSD platform. Can someone please guide me on below 2 issues I am stuck with: 1. Can you share if MISTAKINGLY using Generate HR Profiles option, HR Profiles gets created, how can it be reserved back?2. I h...

Documentation on HR Case Awaiting Acceptance state

Hi all,is there any documentation that explains what the Awaiting Acceptance state is in HR Case Management, how it works and benefits.Couldn't find anything on ServiceNow Docs site.Thanks in advance.

Popat420 by Tera Expert
  • 2142 Views
  • 2 replies
  • 0 helpfuls

Looping through all the fields from rest response

I have a rest response of a few hundred records. I need to iterate through all and set the fields. Is there a way to loop through the rest api response and get the field names and set them? my table field values match the rest response field names.

samadam by Kilo Sage
  • 229 Views
  • 3 replies
  • 0 helpfuls

Create a new case directly from HR profile (Agent WS)

Hello experts, I wish to implement this functionality: create a new case for employee from his HR Profile. flow:As an agent, directly from the HR profile (Agent WS view), using this button:OOTB New case button is sending to this page: (not necessary ...

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tpeleg by Tera Expert
  • 294 Views
  • 1 replies
  • 0 helpfuls

HRSD PDF Attachment

Hi, I have requirement to generate PDF and assign it to the HR Case and update the work notesWhen I submit the case using OOB "Employee Verification Letter" in ESC portal. I need to generate and attach a PDF to the case along with the work notes upda...

Bulk Case Creation Best Practice

Hi, We are thinking about using Bulk Case Creation functionality because there are sometimes situations to create over 20 cases for onboarding or transfer.The functionality of Bulk Case Creation is fine. However I am strugling how to gather informati...

Change due dates on HR task when employment start date changes

Hey all I have a requirement where I do need to update due dates on HR task when any user's employment start date changes. These due dates are being triggered through due date source fields on HR templates. So like if a due date was like 2 days befor...

Rohit54 by Mega Guru
  • 1067 Views
  • 3 replies
  • 1 helpfuls

Unable to submit form after one click on submit button

Subject: Unable to submit form after one click on submit button  Description: The user has to click on Submit Button 3 times after updating the details to submit the form. If the Submit button is clicked once or twice, the form doesn't get submitted....