Hello, I am trying to embed an Asan Form into a Knowledge Article. When add the code, the form displays, but after I hit 'Save' the container becomes blank and only the footer remains. I am not trying to embed a video. I am trying to embed an actual ...
Hi All, We have an issue where the Workspace Notifications are not triggering in Agent Workspace. We have configured the below configuration but notifications are not triggering Can someone please provide your expertise over here? Thanks in Advance!...
Can we attach Employee Document files as an attachment to the approval notification email?
So it would seem that ootb the new hire onboarding record service is hardcoded in script include 'hr_CaseUtils'So if you have created you own you'll need to add the service value to the script include blank, hr_profile, subject_person, missing, on...
i have been trying to install plugins for HRSD but it showed installed but i'm finding it hard to navigate .
Hi, Can anyone help me understand the use of "document template" and "document template category" fields on HR Case table (sn_hr_core_case). In what scenarios we use them. Additionally, there is an OOB BR named "Doc template and category validation"...
Hi - We have a request to copy a record producer's full description as seen in the attachment to a custom field (ex. Full Description, u_full_description) every time an HR case is submitted. I'm thinking about writing a business rule where I'll assig...
I have written a script to copy the attachment from Task to parent but it is copying two times please suggest me what to do.thankyou
Hi, I am trying to auto-populate some fields when a specific field(email template) is changed.When I select an Email Template(references 'email content' table) in an hr task record producer, I want to get the email template's fields: message_html and...
Hello has anybody tried incorporating a custom modal in UI Builder? I have a UI action that uses GlideModal API but it seems it doesn't work in Workspace View and only works in form. I want to have an action button in UI builder that shows list of at...
Hi, Currently I am using Service Activity to have approval step for some HR services.Now, I got a requirement to have a little bit complecated approval process such as below.If the request type is A, HR case needs to be approved by opened by's manage...
Hi , I want to modify the reference qualifier for this field.Can you provide the link where i can modify that.
Hi everyone, I'm trying to create a metris that shows true everytime an hr case state changes from awaiting acceptance to Work in Progress.However, my script calculation doesn't seem to work. Need some help in identifying what I'm doing wrong I've at...
Hi There,Is there any way we could show a filed with empty value on At a glance page.If the 'Home address' is blank; I want to show that too.
Hello, i need to hide additional comments made by Guest user on service portal.So the requirement is that when opened for user is viewing tickets on My cases on service portal he should not be able to see the additional comments that are made by Gues...