HRSD Campaign
I want to create campaign while following the below steps All > Content Experiences > Content Experience Builder>new Not able to set Audience field due to which campaign can't saved. Kindly help me out with the issue
Forum Posts
Resolved! Xanadu less demo data on HRSD
Hello community, When installing HRSD plugins as shown:Human Resource Scoped App: CoreHuman Resource Scoped App: SecurityHuman Resource Scoped App: LifeCycleEventHuman Resource Scoped App: IntegrationsCase and Knowledge Management I did make sure to...
Resolved! Users only have permission to read records when added to custom fields in HRSD
Hello everyone,I'm working with HRSD and facing the following requirement and don't know how to solve it.I have a Record Producer form to submit HR Case. On my form there are 2 variables with 2 features as follows:- Variables Read User: Users who are...
How to import word articles in HR Agent Workspace
Hi everyone, I hope you are doing well. Recently, working with HR Agent Workspace, I tried to import a word file for a Knowledge article and I could not find how.In the "normal backend" (not workspace), it is in a related link:In HR Agent Workspace i...
Architecture
Does Servicenow solution follow either a microservice N-tier architecture (preferred) or a standard 3-tier software architecture ( (miinimum)
After launching Engagement Messenger, SAML Post Authentication Landing Page is opened in new window
We have embedded Engagement messenger code to the external site. while launching the EM, another window pops up for few seconds of the below URL.https://<instance name>/saml_redirector.do?sysparm_nostack=true&sysparm_uri=%2Fnav_to.do%3Furi%3D%252Fsn_...
how to related a document to kb article
Hi, I wanted to know the process of linking of linking documents to kb articles.2.In a kb article, the article body is having a link, if I click on the link the document should be opened to view instead of downloading.how we can acheives these twoAny...
Virtual agent
Hi All,Is it possible to remove show me everything in the virtual agent , if possible where to go and do the action.
Approve/ Reject button not visible in my task of ESC portal
Hi,Approve/ Reject button is not visible to anyone including admin in my task of esc portal. Please let me know if anyone have solve this. Thank you
After launching Engagement Messenger, SAML Post Authentication Landing Page is opened in new window
We have embedded Engagement messenger code to the external site. while launching the EM, another window pops up for few seconds of (SAML authentification) There is a way to hide this pop-up ?For info : the user is already authentified in this externa...
Delete Options for ER Admins for Involved Parties
Dear Friends, Looking for some help where ER Admins can delete Involved parties/case participants. OOTB option is not available for them.
Knowledge article in Portal
Hello guys,I want to know how can we disable the author name or rating or publish date or the number of view for knowledge articles in portal?Like in the below screenshot, lets say I want to remove the views or the author name, How can i achieve it ?...
checklist item names are empty
The functionality of creating a checklist and using templates all works fine.My question comes after creating case, On checklist item table checklist is missing. I have requirement Checklist - Able to Make Mandatory.
User is not able to see few HR Tasks in Portal under To-dos
User A is not able to see the tasks in Portal under To-dos. She has been added as a delegate to user B. user B is able to see the tasks in portal but when those same tasks are assigned to user A she is not able to. Even if we remove user A as a deleg...
Can we override the color and font using widgets for the kb articles in front end
is it possible to override the content style like (color of the text and if we hover the link it should be displayed in red color).I tried making changes to cloned widget of KB Article content and the changes were not reflected.Any help would be high...
