Why do we get this error in service portal "Server JavaScript error Cannot read property "sys_class_name" from undefined Line number 679 Script source code logged to browser console Failing widget: 'HRJ Task Submit Order Guide' "

[Yashaswini]

Hi,

Please can anyone suggest how to fix the error: "Server JavaScript error Cannot read property "sys_class_name" from undefined Line number 679 Script source code logged to browser console Failing widget: 'HRJ Task Submit Order Guide' " in Service Portal.

Am getting this error while trying to submit an order guide in HR task page where HR task type is Submit an Order guide.

PFA.

Thanks in advance,

[Ankur Bawiskar · Accepted solution]

Hi,

refer below links for help

HR tasks with type "Submit Order Guide" throw a null pointer exception on Service Portal "hrj_ticket...

1) when was the last time it worked fine?

2) Did you recently upgrade?

Regards
Ankur

[Yashaswini]

Thank you for suggesting solution.

[ayushibahuguna2]

Hi Yashaswini,

Did you manage to find the solution to this issue? I am also getting the exact same error. Any help would be greatly appreciated.

Thanks in Advance.

Regards,

Ayushi.

[Kristian Johns3]

I am also seeing this issue. The link in the "correct" answer points to a different error and the fix of setting two-step checkout to true doesn't help. Do the widget updates fix the undefined sys_class_name error? And if so, how do you edit the widget the read-only widget?

[Ram141]

I'm also getting the same error on OOB widget , Please provide your valuable suggestions to solve this.