Workday Integration

Russell Abbott
Kilo Sage

I have a requirement to create a new Catalog Item which will collect employee names, their current cost center and their new cost center. That part is done. The tricky part is then sending that change to Workday and having it modify the new cost center to those employees.

I installed the Workday spoke but am unsure as what to do next.

Should i be using the SOAP integration to send that info to Workday? Should I import that info from Workday in order to manipulate in SN and then Export back those changes?

If anyone has any success with implementing Workday, that would be great!

 

Thanks

 

4 REPLIES 4

huntj06
Tera Guru

I would lean on your Workday Developer/Admin to provide the necessary API/Data Examples so you can begin to explore the options in ServiceNow (IntegrationHub or Custom API). The Workday spoke MIGHT have what you're looking for.. I haven't looked recently around cost centers.. I did an integration for manager changes from ServiceNow into Workday that worked well... it was a simple REST API endpoint that I built myself in in a flow action.

 

I see Workday has something that might work here:

huntj06_0-1675823801593.png

 

Still, best to partner with your internal Workday team to get the proper endpoints so they can help guide you. 

 

We are also going to be looking at manager changes. Is that something that you think you'd be able to provide more info about? Why did you choose REST over SOAP? What is the difference between IntegrationHub and the Workday HR Spoke? I thought the spoke was part of IntegrationHub 😕 I appreciate your time!

IntegrationHub and the HR Spoke is the same thing. I was speaking on the part of creating a custom REST/SOAP endpoint in the event the one needed didn't exist in the ServiceNow platform. 

 

As far as REST over SOAP, I will choose REST always as it's much easier to work with, but that's more of a personal preference.  

 

For the manager change, you will need the WID's for each person and the new supervisory org ID's as well. I built custom actions for each step in my flow to accomplish this:

 

huntj06_0-1675866843989.png

 

I would suggest taking it a step at a time and build and test each action before trying to put it all together. 

Hello @huntj06 
I have the same requirement "On the Job Req form, the Hiring Manager field only pulls people that currently have a direct report. Is it possible to instead get information on who has a Sup Org in Workday" can you please help me with this.
Thank You!
jay