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Resolved! HR data to remove during cloning

Hi Experts, I have a requirement to remove the HR confidential data after cloning. Is there any issues if we exclude the table from the exclude tables list. Is there any other way to hide the hr data for admins such that admins should not be able to ...

Priya D by Kilo Contributor
  • 1585 Views
  • 5 replies
  • 6 helpfuls

Resolved! HR on-boarding workflow/process OOTB?

Does ServiceNow contain an HR on-boarding workflow/ process out of the box? or how can it be implemented?

jrt by Kilo Contributor
  • 2533 Views
  • 10 replies
  • 4 helpfuls

Generating approvals for HR Services

Hello All ,  I am just getting started learning HR Service delivery and have a basic question. I know that workflows shouldn't be used when setting up an HR service (Jakarta) and i've been trying to set up service activities as an alternative and hav...

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jadtheparker by Kilo Contributor
  • 4916 Views
  • 6 replies
  • 1 helpfuls

Creating a case as a non-user

We are preparing to expand our deployment of HR Service Delivery (Scoped HR).  The following question has been raised and I was hoping this community could provide an answer. If a person, who is not listed in the User Table, accesses the site can the...

horswillc by Kilo Contributor
  • 1213 Views
  • 3 replies
  • 0 helpfuls

Cannot see HR Case variables in list report

Hi, I'm trying to create a report on our HR Cases with variables that are in a HR record producer, but I am having problems with the variable data showing up blank in the list view. Does anybody know how I can have these variables show? When I press ...

chrisds by Kilo Contributor
  • 1084 Views
  • 2 replies
  • 1 helpfuls

Best practice for managing a checklist

Hello,We have a need to change an existing checklist (associated with an HR Service). What's the best practice to manage updates to an existing checklist? Migrated from development? (doesn't appear to be captured in an update set). Import / Export vi...

Resolved! Adding "Push to update set" to the Actions on Selected Row menu

Hi ServiceNow community members, Does anyone know if it is possible to add the "Push to update set" option to the "Actions on selected rows" menu in the list view? I would like to select multiple records in the list view and choose the "Push to updat...

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bill72 by Tera Contributor
  • 1969 Views
  • 3 replies
  • 3 helpfuls

How to copy a closed/completed RITM to a new RITM

Is there a quick or easy way to make a copy of a closed RITM?When a requester does not respond to our follow up emails after several attempts we close their RITM with a "canceled" status. On several occasions we receive a response from the requester ...

j_hale by Kilo Contributor
  • 4488 Views
  • 5 replies
  • 2 helpfuls

Resolved! Change COE Label

Hi Team,I want to change the COE labels but the issue is labels are coming from the ua_entitlement table only maint user can do the changes on this table because it has to write ACL. So you have any solution, please share. Advance Thanks

What functions / actions can an HR Admin perform?

I am looking for documentation that shows what an HR Admin can do in ServiceNow versus a system admin. I want to make sure there a clear sense of what a HR Admin in ServiceNow can do. In my current company i dont believe all stakeholders in HR and IT...

Adding Requestor Title and Department to Form

I need to display the requester's title and department on the case form.  Is a client side script the best option or is there something simpler?  Thanks in Advance !   Case Form Fields     User Table:  

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Deletion of Bulk HR Profiles

I want to remove bulk HR users profile.how this can be achieved.For creation, we have Generate HR Profiles so is there any way to Delete those Generated HR Profiles.