Workflow Activity from Global scope accessing HR Case table

adrian08
Tera Contributor

‎01-24-2024 02:42 AM

Hi Team,

 

I have a requirement here to make HR cases from workflow activity in Global scope. In order to do this, I have the set Allowed to the access created in the Restricted Caller Access Privileges tables. However, I noticed that every now and then, a new entry in the RCA Priveleges are created, thus breaking that workflow. It's as if SNOW forgets that this has been allowed before, and tries to raise the request again. How do I permanently say that we auto-Allow all operations from a certain workflow activity to the target HR case table?  See below for the mutliple instances that this happened:

adrian08_0-1706092958646.png

 

 

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Max Dore
ServiceNow Employee
ServiceNow Employee

‎01-31-2024 04:58 AM

Are you making changes to the workflow? Any change to a record that has to do with it will reset the RCA(s). Workflows create instances when initiated which might be why it creates a new one each time. 

Reminder to try out the Flow tool instead of Workflow too.

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