JavaScript: Datatype Coercion...

Our young friend at right is skeptical that we ever need to force JavaScript to use any particular datatype, but actually the need arises often. If you write any JavaScript at all, you're probably usi...

Guest Account Support - SSO

After a stressful week of being uncertain I would be able to implement a solution allowing guest users to be able to access the CMS, Joshua Personius and Andrew Kincaid came to the rescue!Working with...

JavaScript: Bits and Bitwise Operators - Why Should You Care?

For three days now, I've delivered what some people consider a form of bloodless torture: a description of bitwise (aka "binary") operators, complete with a bunch of examples in hex and binary. This w...

ANNOUNCEMENT: Wiki Upgrade Today

Wiki upgrade coming today. Navigation, categories, and breadcrumbs have been updated. Cheers to Tech Writer Rachel Sienko for leading this project and doing much of the work. This is an incremental ch...

JavaScript: XOR and More...

There's just one more bitwise JavaScript operator left for us to talk about: the exclusive-or (aka XOR) operator, which is "^". There's also one more topic related to the bitwise operators that I'll c...

JavaScript: Shifty Operations...

There are three bitwise JavaScript operators that I didn't talk about yesterday: ">>", ">>>", and "<<". They are JavaScript's shift operators. No, that's not some kind of shady operator like our fello...

JavaScript: Bitwise Operators - &, |, and ~...

Recently I was talking with a customer I'll call Paula who needed to set one particular bit in a numeric variable, to call a Java class that used a "flags" parameter. In this particular case, she need...

More New API Documentation

As you may know, we've been playing catch-up documenting our APIs. This is some of the most difficult documentation to create, not just for us but for anyone doing what we do. Right now I need to take...

JavaScript: Short Circuit Evaluation...

If you write even a few JavaScript programs, you're going to run into situations where you need to make a test, then take some action only if the test had a certain outcome. Probably the most common e...

The h.e.l.p. Blog 3/25/11

The h.e.l.p. Blog 3/25/11(here everybody learns plenty) I had the privilege of introducing our new blog last week and this week I am excited to announce our official title "The h.e.l.p. Bog" (here eve...

GlideDialogForm Popup has a CallBack!

Geek SpeakI am sure that those who read this blog title, will know instantly that this is pure "Geek Speak". But if you can appreciate this title, you will probably like this example. Use Case:I had a...

New Documentation: GlideMenu API

Hi everyone,Another piece of new documentation is ready for you. It's another API, this time the GlideMenu javascript class that you can use to customize Context Menus and Context Menu Items:http://wi...

New Documentation: Defining Locations

Hi all,We've put out a quick new doc about defining locations, including info about the location hierarchy:http://wiki.service-now.com/index.php?title=Defining_LocationsIf you have any information abo...

Are you new to Service-now.com? Then this Blog is for you!

Welcome Service-now Community,I would like to start by welcoming all new and current Service-now.com users. This blog is going to follow the learning/training of the Service-now.com platform specifica...

NEW: Special Interest Group and Discussion Forum for the Higher Education Industry

I recently joined Boston University to implement Service-Now. I had come from a large and fast growing retail environment where over almost 3 years I implemented Service-Now. Every day I am amazed at ...

New Documentation: Managing Planned Tasks in Project

Hi everyone,At the New York Local User Group, a discussion among a number of users cropped up about whether you can use Project Management to manage other Planned Tasks, particularly Release.We put ou...

New Book: Support Process

Hi everyone,Ian Broz put together a nifty little book grouping together all of our wiki articles about our support process. You can get it here:http://wiki.service-now.com/index.php?title=Book:Support...

Nominate Service-now.com - Help us donate to a deserving charity

We are fast approaching the deadline for this opportunity. Please take a a couple of minutes to nominate Service-now.com for the Service Desk Institute Supplier of the Year. The nomination form can be...

NEW: Special Interest Group and Discussion Forum for Knowledge Management

Knowledge Management and Knowledge-Centered Support have become seriously hot topics these days. And why not? "Knowledge is power" and robust knowledge management can take ITSM to new levels of succes...

NEW: Ratings Feature for Blogs and Posts

As you may have seen, our own 'MB' laid out a great blog post today on adding custom filters to a reference field lookup. We have more than a few great bloggers here at Service-now publishing useful c...