Updated Documentation: Workflows

Hi everyone,The Workflow documentation has been rewritten for usability and clarity. The new topic is available on the wiki starting from here:http://wiki.service-now.com/index.php?title=Workflow_Over...

Be Still My Beating Heart...

Our product has long had a mechanism for detecting when a MID server was having a problem. This mechanism worked by watching for the once-every-ten-minutes status report that MID servers send; if this...

eWeek Labs Reviews Service-now.com Fall 2010 Release

Now that the Service-now.com Fall 2010 release is out, the reviews are rolling in. Last week, eWeek reviewed the new release with a focus on Runbook Automation and VM provisioning. Do you have anythin...

The Guilty Shall Appear...

Many of you attended our recent Knowledge 10 conference in London. I was a presenter there (for Discovery and Runbook). One of my colleagues took this photo of several Service-now.com folks, including...

JavaScript: New and Even Better!

The Mozilla JavaScript Guide was already one of the best JavaScript references on the web, and now it's even better. If it's not already in your bookmarks, it should be!Today's image is in honor of Be...

It's Not So Clear Anymore...

If you use MID servers in your organization, then you know that there's a configuration file (config.xml) for each instance of a MID server. Amongst the configuration entries in that file is the user ...

New Documentation: GlideUser (g_user)

Hello everyone,We promised that we'd turn out a lot more API reference for you all, and true to that our API writer has turned out this GlideUser (g_user) reference:http://wiki.service-now.com/index.p...

Conditional Scheduled Reports

You wouldn't believe how many customers have asked for the ability to have a scheduled report (one that gets emailed on a schedule) NOT get sent if the report contains no data. The lack of data, in my...

Wiki News: Wiki Upgrade has been Completed

Hi everybody!We are super excited to announce a brand spankin' new version of our documentation wiki!http://wiki.service-now.com/This includes:*A shiny new look*Custom Google Search that searches both...

UPDATE: Wiki Upgrade Tuesday, 12 October 5 pm PST

The Wiki will be undergoing an upgrade Tuesday October 12, 2010 from 5:00 PM to 8:00 PM PST, and may be inaccessible during that time. We apologize for any inconvenience.Thanks,Wally MarxMgr. Tech Pub...

Fall 10 Webinar Customer Q & A and Video Link

Prior to our Fall 10 Release we held a webinar that was attended by nearly 500 SNC users. Out of that session came a few questions, answers to which have relevance for all Service-now users. Here's an...

Revised Service-now.com Wiki on the Way

Hello--As some of you know, we have been working on a revision to our wiki functionality. The primary purpose of this update is to make it easier to find content and get answers. I'm happy to say it's...

Community Alert: Subscriptions Will Be Temporarily Down

Hi everyone,For the next few days, email subscriptions to the forum will be temporarily suspended while we work through some issues to try and block spam from the community. If there are important thr...

Service-now Community and Forum Changes: Input Wanted

As many of you have voiced--politely, of course-- the Service-now.com community site is in need of a refresh. With our growing customer community and our ever-expanding product, more people are lookin...

New Documentation: Ways to Customize Without Scripting

Hi all,We've also today put out a handy little guide on how to customize an instance without scripting:http://wiki.service-now.com/index.php?title=Ways_to_Customize_Without_ScriptingIt's a good place ...

New Documentation: g_form API

Hi all,We're aware that the community has been asking for more documentation of scripting APIs. Today we're releasing the API for the client-side g_form object:http://wiki.service-now.com/index.php?ti...

Navigator Sprite Support Explained

Navigator Sprite Support is a new feature introduced in the Spring 2010 Stable 2 release. The following information was created by Pat Casey, Service-now.com Principal Architect:OverviewModern web pag...

New Documentation: Spring 2010 Stable 3 Release

Hi everybody,We're pleased to announce that Spring 2010 Stable 3's documentation is now available. Release notes can be found here:http://wiki.service-now.com/index.php?title=Spring_2010_Stable_3_Rele...

Light Blogging Excuses...

Some of you have wondered if I had decided to stop torturing y'all with this series of object-oriented JavaScript posts. No such luck. I am preparing for our user conference in London next week. That'...

Object-Oriented JavaScript: Classy Properties...

If you've been following along on these object-oriented JavaScript posts, then you should already know quite a bit about JavaScript classes and objects. But wait — there's more!Today I'm going to talk...