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Blog Articles

Winter11 Release Overview!

Our Winter11 release is almost here. With this release Service-now.com brings customers into the age of IT 3.0 through the introduction of social IT functionality, multiple configuration management up...

Normalizing Some Real Data...

If you followed my last post, then you should now have a normalization configuration for the Computer table's CPU Type field. But as is, it doesn't actually do anything. Let's fix that!But first you n...

Getting Started with Field Normalization...

So you've got some abnormal data, and you want to fix it up? My instance has lots abnormal data, because nobody has ever tried to clean it up, and it's more than three years old. I had many "messy" fi...

Do You Suffer from Abnormal Data?

Well, nearly everyone does — it's a universal affliction, like the flu, dentists, and the occasional retribution of the ninth tlatoani. You just can't get away from it.What am I babbling about?Do you ...

Playing with the Service Now Demo

When your playing with the demo at demo.service-now.com , you need to be mindful that some parts may not work as expected.People change stuff all the time and the system get rebooted back to demo data...

Please nominate Service-now.com

The NetworkComputing Award nominations are now open. This year the awards include a category for "Service Management Product of the Year." Finalists are determined by the number of nominations a compa...

Updated Documentation: Change Collision API

Hi all,The Fall 2010 Stable 2 release included a Change Collision Detector Plugin. To extend that documentation, we've added an API document for the three Script Includes provided with the plugin. If ...

Some Unexpected Behavior...

One of my colleagues (Aleck Lin) brought an interesting phenomenon to my attention on Friday: sometimes JavaScript instance variables behave exactly like class variables. What's up with that?!? It tur...

Updated Documentation: Integrations and LDAP

Hi everybody,A lot of great improvements just went live on the wiki for our Integrations documentation.First off, we've made a lot of improvements (including adding new pages) to our LDAP documentatio...

Updated Documentation: Skills Management

Hi all,We've made some slight tweaks to the Skills Management doc:http://wiki.service-now.com/index.php?title=Skills_Management_PluginBasically, Skills Management was originally created for use within...

New Documentation: Fall 2010 Stable 2

Hello all,Have you been wondering where the Fall 2010 Stable 2 documentation is? Well, it's here!http://wiki.service-now.com/index.php?title=Fall_2010_Stable_2_Release_NotesIf you want the PDF, you ca...

New Documentation: Time

Hi everybody,Time is a big and complicated topic. It's not uncommon to be looking for some functionality relating to time, like timing a task or scheduling an action, and having no idea what tool is t...

MID Server User Security...

With the recent Fall 2010 release of Service-now.com, a formerly optional feature called "strict SOAP security" is now turned on by default for any instance that has Basic Authentication turned on (wh...

JavaScript: "Green" Code...

Not long ago I read an apparently sincere and serious article on the web, wherein the author urged developers to write code with fewer characters in it, as that would use less electricity and therefor...

One by One, in an Orderly Fashion...

When Discovery attempts to connect to an SSH server (such as a Linux or UNIX system), and when it attempts to query an SNMP agent (such as a printer, router, or UPS), it tries the credentials in the C...

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