Lately I've been doing some service catalog work for a couple of clients and I've come across a requirement that I really haven't had to address before. The requirement deals with order guides…specifi...
Do you need to take advantage of the complete flexibility of Service-now that extends beyond the user interface? If so then you'll need to learn how to do some scripting. The prerequisites for this cl...
I recently came across a performance issue with the Javascript "replace" function. When I switched to using the Java string replace function instead my performance jumped incredibly for larger strings...
One of my favorite time saving features of ServiceNow is labels. This handy, and often overlooked feature, can speed up the navigation to a specific record.As I develop solutions, I find I'm constantl...
Ever wanted a simple way to add collapsible menus to your ServiceNow CMS site? I just came up with a way to do this. Check it out at ServiceNowGuru!http://www.servicenowguru.com/content-management/col...
While going through my most recent implementation I'm finding a lot of points where I wish there was more content out-of-box. To be absolutely clear; I'm not talking about demo data.One such thing is ...
First off, sorry to the community members. I've been super busy these days and haven't been able to respond to posts as much as I would like. Here's an example of what's been keeping me busy.Yesterday...
Occasionally you may find yourself needing to write a script that needs to look at more than one row to get its answer. For instance, perhaps you need a count of all the Dell servers in a particular d...
When you're working with JavaScript on the client side, it's pretty easy to work with XML — the DOM is built right in. But what if you want to work with XML in a server-side JavaScript? There's no DOM...
A customer recently asked me to implement a solution whereby they could grab a list of CIs from an excel spreadsheet and paste them straight into the affected CIs list within a change, as you know you...
Earlier this year, ServiceNow added the ability to send SOAP messages through the MID Server. This was an awesome addition to the product. I played around with the feature just to be familiar with the...
Most of us are aware of business rules - those lovely little gems that typically run right before or after a database operation (among other things that I'll talk about later.) Sometimes we want to ru...
This is my first post on this community,and I thought i would post something that was entirely my work(+ some lil help from community ;)).I had a requirement from client that he should be able to modi...
What do you think is logged when you run the following script, assuming that you have three computers named "Aleck", "Ben", and "Tom" in your CMDB?var gr = new GlideRecord('cmdb_ci_computer');gr.order...
Today, I have a very interesting requirement from a customer, when logging a change in their current tool, in the 'Affected Environments' field, instead of selecting every environment like, PROD, UAT,...
Anyone on the community using Social IT? http://community.service-now.com/poll/7181Wiki link: http://wiki.service-now.com/index.php?title=Social_IT
Have you heard of Google Analytics? Have you wanted to use it with your Service-Now instance? You may have even noticed some code on the demo site suggesting an integration with Google Analytics. Here...
A customer recently asked, basically, just how big the iron for a MID server needed to be:Right now our choices include for the MID server 12 core at 54 gig, or 16 core at 60 gigs but with more cost a...
Have you ever created a three tiered dependent list? Have you ever tried it when some of the options on the second tier are the same?You're probably aware of the dependent choice lists Category and Su...
ServiceNow has partnered with Kryterion, the award-winning SaaS testing platform used by both Google and Salesforce.com, to offer two options for taking the new ServiceNow Certified System Administrat...
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An Update on Recently Archived Community Content
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Calling all Servicenow Developers! How can we impr...
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