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How to grant "Time-limited" roles

OverviewOver the years I have faced many times the following question "How could we grant a role for a given period of time only?". Given it is a very common question ServiceNow have released this bra...

Understand Xanadu CSDM new feature- enabling CSDM life-cycle sync among CI, asset and IBI

The Common Service Data Model (CSDM) lifecycle sync between Asset and Configuration Item (CI) in ServiceNow is essential for ensuring that the asset and CI records are consistent across the platform, ...

Participate in ServiceNow Research: FSM Documentation Restructure! We want to hear from you!

As we embark on an initiative to rearchitect our FSM documentation and make it easier to navigate, we would love to speak with you! Join us for a 60 minute session where you will have the opportunity ...

ServiceNow Research: Knowledge Management Feedback Opportunity

Help Improve Knowledge Management experiences As part of our ongoing efforts to enhance the efficiency and quality of our Knowledge Management system, we are conducting a survey to understand your exp...

Xanadu Early Release for Build Partners

Note: To request for early release to the Xanadu release, please log into Now Support (HI) Service Catalog and follow the section below “How do I Self-Register Early Release”. Why do we provide early ...

CSDM Service Migration Playbook and Use Case Examples

I have been leading CMDB remediation and CSDM Service migration project since last year. I would like to share what I have learned through ServiceNow Community and my project. The Common Service Data ...

Impact of ServiceNow products on you personally

Have you experienced some personal success with your ServiceNow products? We’d love to hear from you! Just provide some brief examples or anecdotes, as simple as 2-3 sentences, of occasions or situati...

ServiceNow Feedback Opportunity on Configuration

Participate in ServiceNow Research on Configuration! The Core Platform UX team would love to hear your thoughts and opinions on: all things configuration. Specifically, do you have feedback on Service...

ServiceNow Research: One Customer Experience Feedback Opportunity

Help shape your ServiceNow customer experience: single-entry point We want to hear from you! We are looking for people to join a one-hour remote interview session about ServiceNow’s digital experience...

Get ahead! Get recognized! Become a 2024 Rising Star!

Greetings Community, We are pleased to announce the opening of our bi-annual window for Rising Stars! Get ahead. Get recognized. Become a Rising Star. How to apply? You can apply now through July 31st...

The ServiceNow Career Time-Machine Series - Jeremy Duncan

Jeremy Duncan Hello friends. This is an article that I have been looking especially forward to writing. When I first set the cast for my article series, Jeremy was clearly a candidate. Many could have...

Instance Synchronizer

Instance Synchronizer Welcome to Instance Synchronizer - created and maintained by Tom Hauri. Overview This simple application lets you synchronize data between ServiceNow instances by pulling data vi...

CTA, Week 11+12+Capstone - Performance Management, Presentation Skills, and Capstone Tips

CTA, Week 11+12+Capstone - Performance Management, Presentation Skills, and Capstone Tips A video series on my experience on the coveted CTA course. n this video, I wrap up my vlog series on the CTA c...

CTA, Week 10 - Citizen Development

CTA, Week 10 - Citizen Development A video series on my experience on the coveted CTA course. This week I am showing a different approach by leveraging an evolution / Zebra adapting to its natural env...

How to change employee center footer to a simple line with links

For certain use cases, a simplified footer layout may be desirable—displaying only the logo and primary navigation links, as illustrated below. From this: To this: This can be implemented by adding th...

Two ways (Database View and Variable config) to create Catalog Item variable report

When you want to include the catalog item variables in your report, you must configure catalog variables in your reports because the variable values are stored in different tables rather than in the r...

Showing custom Icons on the Workspace contextual sidebar

OverviewThe UI builder allows us to add extra sections on the contextual sidebar that appears on the right-hand side, and although everyone knows that it allows the developer to select an Out-of-the-B...

ServiceNow Socials Episode 13: Embracing GenAI and Future Innovations

ServiceNow Socials Episode 13: Embracing GenAI and Future Innovations Welcome to the 13th episode of ServiceNow Socials! In this meetup, we had vibrant discussions on the latest developments in Servic...

Strategies to mitigate value traps in ServiceNow implementation

In my last blog titled ‘Avoiding value traps in ServiceNow implementations, I wrote about four common traps that hinder value realization during implementation. Now, in this follow-up piece, I'll outl...

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